Position Summary:
Revenue Cycle Credentialed Trainer is a qualified/ Epic credentialed trainer in the modules or systems assigned. This position is responsible for the development of the training curriculums and materials. Conducts training sessions through multiple venues i.e. classroom, live meetings, e-learning. Supports the build and development of training environments including system unit testing and integrated testing relative to system upgrades and updates. May provide management for long term projects through each phase until completion. Performs all analytical tasks as assigned in the development of training environments including supporting a training system and playground for end users. Provides resource and support services as requested. Accountable for accomplishing the training missions for the Revenue Cycle Department.
Qualifications:
EDUCATIONAL REQUIREMENTS
- Associated Degree in a related field of science, learning or computer applications. Bachelor's degree preferred.
CERTIFICATION & LICENSURE REQUIREMENTS
- Credentialed in Epic module or applications within 3 months of hire.
- EXPERIENCE REQUIREMENTS
- A minimum of 2 years experience with program development and instructional design.
SKILLS AND KNOWLEDGE
- Working knowledge of MS Office Suite.
Essential Functions:
- Assesses educational needs, either through appropriate independent methods or by working with appropriate advisory committees or others regarding the billing system and billing concepts.
- Plans, develops, implements and evaluates educational programs for staff.
- Communicates with Revenue Cycle and Patient Care staff to encourage participation in educational opportunities.
- Provides system/software program training, resources and support for staff for operational enhancement.
- Drafts reference materials and assists with documentation for training courses to prepare staff for effective system use.
- Conducts standard and ad hoc educational in-services at the department level (as defined by managers).
- Shared responsibility for on-going support of revenue software training applications.
- Assess and assists with system updates regarding the modules related to the Revenue Cycle.
- Assesses and assembles appropriate educational resources for personal use and for availability to others.
- Mentors new staff and assess and reports their progress to the appropriate Manager or Supervisor.
- Provides support for 24 x 7 environments.
- Schedules training classes including rooms and equipment.
- Responsible for education of inter-department/inter-organizational staff when appropriate.
- Demonstrates comprehensive knowledge or resource regarding the functionality of all modules in the billing systems.
- Assists with the development and testing of 3rd party systems housed outside of the revenue cycle with regards to billing charge files and master files
