At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.
Position Summary
The Logistics Manager is an expert in operations, processes, and efficiency, enabling a consistent experience for our Customers by ensuring the product is set, in-stock, accurately priced and signed on the sales floor. The Logistics Manager is expected to act at as the owner of their assigned departments. This role will handle management responsibilities for the team members under their supervision. The role is responsible for ensuring prompt, efficient, and inventory accuracy of store stock and e-commerce merchandise as well as developing and implementing team goals. Additionally, this role is responsible for overseeing all e-commerce operations.
Key Responsibilities:
Associate Engagement
- Clear communication through directing on-floor work assignments, operational tasks, leading and communicating Company objectives to Associates, and providing specific departmental training of all assigned Associates.
- Consistently partner with Manager, Associate Support to ensure all onboarding tasks and department training is successfully completed by designated timeframe.
- Engage in consistent and meaningful development conversations with all assigned Associates throughout their employment journey.
- Create a strong culture of appreciation by consistently recognizing excellent individual and team performance.
- Ensure accountability by setting and sharing clear expectations and ongoing management of performance (observe, recognize and coach).
- Provide hiring and termination recommendations based on skills/performance to the General Manager and Assistant General Manager. Leverage all accountability paths including but not limited to performance improvement plans, coaching conversations, and formal write ups.
- Retain a passionate team for area-specific knowledge and expertise. Through implementation and execution of all development plans set in place by General Manager/Assistant General Manager.
Customer Experience
- Build and develop a team of passionate and knowledgeable logistic Associates who strive to exceed Customer expectations by having product readily available for our Customers, strong store presentation and consistent e-commerce process execution.
- Strategically plan weekly/monthly/quarterly workload to support business priorities by leveraging all workload planning tools to deliver a consistent Customer experience at each location.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- Manage all aspects of e-commerce operations including inventory management, process execution, and Customer satisfaction. Coach and train your Associates to have an obsessed Customer experience mindset when it comes to timelessness of e-commerce processes and presentation standards.
- Consistently collaborate with Store Leadership Team to ensure alignment and delivery of all Company priorities.
- Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, validate proper staffing in all departments to support store needs, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.
Operational Excellence
- Maintain the Company's Operational and Merchandising Standards through a consistent presence on the sales floor, and training of logistics and sales Associates, as needed.
- Ensure compliance with all Company Standard Operating Procedures (SOPs) through process observation and extensive associate training and communication.
- Enable Team Leads or Associates to be champions of their products and services, ensuring Associates can inform, educate, and promote offerings to Customers.
- Ensure execution and inspect accuracy of all Company directed bulletins.
- Expect and enable your teams to stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion.
- Partner with Manager, Associate Support to strategically staff/schedule based on weekly and monthly business workload and Customer traffic. Leverage all tools including but not limited to workload planning, carton tracker tool and markdown calendars.
- Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
- Demonstrate a culture of ethical conduct, safety, and compliance. Lead store Team Leads or Associates to work in the same way and hold others accountable for this commitment.
- Conduct scheduled department walks with Team Leads or Associates on a consistent weekly cadence to maintain operational excellence, Customer experience & Associate engagement within your assigned department.
- Responsible for the accuracy of receiving daily receipts to maintain store inventory accuracy and ensure 95% fulfillment rate expectation, ensuring proper tagging integrity prior to product being placed on the sales floor, inventory readiness by owning the inventory countdown calendar and setting products to Company Merch Standards.
Qualifications and Skills Required:
- Communication: Candidates must have strong listening and interpersonal skills. They must possess good verbal and written communication skills and be able to communicate cross-functionally. Candidates communicate expectations and standards to execute Company programs.
- Analytical: Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems. Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes.
- Computer: Candidates must possess basic computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.
- Accountability: Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable.
- Business Acumen: Strong business acumen with complete accountability for P&L management.
- Organization: Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
- Leadership: Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Candidates must lead with a Servant Leadership approach.
- Education: College Degree or Equivalent Leadership Experience.
- Experience: Leading small-large groups of Associates to include performance management, disciplinary action and business controls.
- Working Conditions and Physical Demands: Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
- Schedule: Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.
PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn’t just unlawful, it violates our policies and is not who we are. Every associate at every level in the organization is prohibited from engaging in any form of discrimination.
An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.
