Position Description
The Technology Depot Technician will be responsible for the shipping/receiving, parts and area cleaning, stocking, and partial inventory management of technology related devices. There is a heavy emphasis towards restaurant point of sale (POS) based equipment in this line of work. This is an entry level position with on-the-job training, therefor experience is a plus, but not required. The Depot Technician I will be working alongside a team of personnel dedicated to the warehousing, repair, shipping/receiving, staging, deployment, and procurement of necessary items to support the whole of Flynn Restaurant Group’s staff and its subsidiaries. This will be paired with the maintenance and accurate inventory management of technology-based equipment utilized by all team members in our nationwide Support Centers and field level personnel. To facilitate this, the Depot Technician will need to work with the Technology Depot staff to maintain efficiencies, proper workflow, utilize tracking software (CG4, FedEx Ship Manager, UPS WorldShip, ServiceNOW), and manage all aspects of delivery and return of goods in need of repair. The Depot Technician I will also learn and adhere to processes for equipment managed by other departments within the company.
Essential Duties and Responsibilities
Primary Duties
- General dismantling and cleaning of PC based equipment to include (but not limited to):
- KDS equipment – QSR, Logic Controls, PAR
- POS equipment – Toshiba, PAR, NCR, IBM, Panasonic, AdvanTech, Dell
- BOH/FOH computers – Dell, HP, Lenovo
- Payment processing devices – Verifone, Ingenico, FreedomPay
- Surveillance equipment including cameras, DVR/NVRs, and related equipment
- Eager to learn and understand the troubleshooting and testing processes
- Provide accurate and timely logging of information regarding customer incidents, requests, and tasks while following set processes
- Work in ServiceNOW Requests and Tasks to complete workflow for equipment requested by end users
- Work in FedEx Ship Manager/UPS WorldShip to maintain accurate shipping and tracking information
- Demonstrate initiative and act independently to resolve warehouse cleaning and stocking related tasks
- Receiving and processing of shipments at varying times from multiple vendors and suppliers
- Proper asset tagging of equipment
- Proper assignment (CG4) of outbound devices pertaining to their expected destination
- Shipping of requested equipment while maintaining proper note taking throughout multiple complex shipments
Secondary Duties
- Support and supplement our level II, level III Depot Technicians , Service Deck Technicians, the Field Technicians, as well as managers in the restaurants to supply working equipment
- Assist the Technology Depot Manager to act as product liaison for major products or rollouts, working with other areas of IT, other departments, and third-party vendors to solve technical issues as needed
- Working with the Depot staff to organize and maintain all equipment necessary to the Depot’s overall functions
Qualifications
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability desired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- Entry level position with training provided
- Intermediate understanding of PC and technology related hardware
- 1-3 years’ experience in IT or warehouse related work is a plus
- ServiceNOW experience also a plus (ITIL/ITAM)
Language Skills
English verbal and written communication skills necessary
Reasoning Ability
Ability to discover solutions in a team setting with often limited information. Self-proficient in logical reasoning to resolve hardware complications.
Certificates, Licenses, and Registrations
- ITIL, CMDB, ITAM Experience/Certification a plus
- Dell Tech Direct Certification a plus
- CompTIA A+ Certification a plus
- Brand specific training a plus
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to lift, carry and place various equipment up to and exceeding 50 pounds
- Ability to kneel, bend, stand, or climb to facilitate connectivity of devices
- Ability to read and work from paper and/or monitors/screens
- Ability to work within time constraints
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Submit a resume today for consideration!
