Could you be a good fit? We’re looking for the best, highly skilled Support Engineer to join the team of our exceptional client located in the Greater Boston Area for a full-time opportunity. They are a dynamic fintech company focused on equity research and creating a platform that supports financially focused professionals at every level.
Benefits:
- Remote
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- 401k and equity plan
What will your day look like? As a Support Engineer you will:
- Resolve and troubleshoot issues related to integrations, APIs, and core platform.
- Provide technical support for clients in the financial sector.
- Respond to client inquiries via chat and email in an efficient and timely manner.
- Collaborate with engineering and internal development teams to resolve and escalate issues.
- Create knowledge base articles and document solutions for future reference.
- Provide guidance and training to clients on new features and best practices.
You’ll be a good fit for the Support Engineer role if you:
- Have 3 or more years of professional experience as a support engineer.
- Are proficient in AWS or a comparable cloud service provider.
- Have a strong understanding of relational databases like MySQL and Postgres.
- Have strong communication and collaboration skills.
- Are interested and excited by the opportunities and challenges of startup life.
Company Culture:
Just as you bring a lot to offer to a team and organization, our client has much to offer to you. Here are some perks to being a part of our client’s team!
- Unlimited PTO
- A flexible work environment focused on deliverables
- Limited meetings and optional virtual team lunches
Sound like you? Ready for your next challenging IT opportunity? Click Apply now!
