Immediate need for a talented Risk Analyst. This is a 09+ months contract opportunity with long-term potential and is located in San Diego, CA, / Atlanta, GA(Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 24-40571
Pay Range: $25 - $29/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Must be able to work Saturdays and most holidays
- We looking for a talented and experienced Risk Specialist who has a proven ability to work effectively in a fast-paced and dynamic team environment.
- The ideal candidate must have strong problem-solving and decision-making abilities and be able to identify, research, and analyze complex issues.
- The candidate must have exceptional time management skills and the ability to work under tight deadlines while prioritizing tasks to meet SLAs.
- Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
- Understand standard operating procedures and operate within the established guidelines to mitigate risk
- Document processes and procedures and maintain accurate and detailed records of all transactions
- Represent brand and provide top-notch service while balancing customer empathy with risk policies
- Collaborate effectively with cross-functional teams to resolve customer-related issues
- Identify areas of improvement and propose changes to optimize processes and technology
- Stay up to date with industry trends and data knowledge to identify new fraud and risk pattern
Key Requirements and Technology Experience:
- Top 3 skills: (1) banking and/or payroll background
- (2) computer skills to handle use of multiple apps
- (3) critical thinking and analytical skills
- 2+ years of relevant experience in risk management
- Proficient with G-Suite and other relevant software
- Strong analytical and critical thinking skills with attention to detail
- Proven ability to deescalate customers and effectively handle difficult situations
- Strong organizational skills and the ability to manage multiple tasks
- Ability to work under tight deadlines and prioritize tasks to meet SLAs
- Strong work ethic with high integrity and ethics
- Effective collaboration and teamwork skills
- Strong understanding of customer service and customer empathy
- Willingness to learn and adapt to new technologies and processes.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
