JOB DESCRIPTION
Must Have Skills:
- 0-1 years of experience in Payment Processing Expertise:
- Knowledge of USD and foreign currency payment processing systems (e.g., Keystone and Rightfax), including manual and automated processes like SWIFT and BBH worldview.
- Process Improvement/Automation knowledge
- Organization skills
- Strong typing skills
- Strong Written & Communication skills
Preferred/ Nice to Have:
- Process Improvement: Proactive in identifying inefficiencies or opportunities for automation, contributing to better workflows and increased straight-through processing (STP) rates
- Knowledge of USD and Foreign Currency Payment Processing, Keystone & Rightfax a strong plus
What they will be doing:
The Payment Processing Specialist is responsible for handling various types of payment instructions, both manually (such as via fax) and through automated systems like SWIFT or BBH Worldview. They ensure these payment instructions are processed accurately and promptly in a fast-paced, deadline-driven environment. In addition to entering and verifying instructions, they also correct any errors in the payment process to maintain high standards of quality and control.
The specialist will occasionally need to research payment issues using the Keystone system and respond to inquiries from internal teams, including Account Executives. Their role is critical in ensuring that all payments are processed on time and in accordance with company policies. When unclear instructions arise, they will escalate these issues to management and work proactively to prevent errors.
Additional Notes:
- Position requires holiday coverage
Job Description:
The Payment Processing Specialist is responsible for processing various currency payment instructions in accordance with Firm policy and procedure.
Payment instructions may be a manual instruction such as fax or an automated instruction such as swift or BBH worldview.
S/he will be responsible for entering/verifying manual instructions or repairing/verifying automated instructions in a fast paced and deadline driven environment while ensuring standards of quality and controls are met.
Finally, at times, s/he will need to process/research the instructions in the Keystone system as well as respond to internal inquiries from Account Executives and internal areas.
Responsibilities:
1. People Skills:
- Demonstrate quality working relationships with others in the group as well as internal parties.
- Demonstrate responsiveness to client needs and a proactive approach toward problem avoidance.
- Communicate professionally and constructively with team members as well as clients and internal parties
- Demonstrate and display teamwork with fellow co-workers by: assisting in daily responsibilities, valuing differences, building positive work relationships and demonstrating flexibility.
2. Control/Risk Management:
- Identify, escalate and communicate risks appropriately
- Ensure all instructions are appropriately processed in a timely and accurate manner while adhering to BBH policies and procedure and the various processing deadlines.
- Escalate unclear instruction to management - Making recommendations for control improvements
- Promptly and accurately follow new or updated procedures
- Help reduce number of errors, receivables and E&O's by suggesting control procedures or introducing automation.
- Demonstrate responsiveness to inquiries by responding to in a timely manner with thoughtful solutions which prevent problems and provide quality service
3. Process Improvement:
- Seek to understand all processes, procedures and practices; challenge those that don’t make sense
- Identify opportunities to improve the FT payment processing
- Identify and escalate manual instruction that has potential for automation or non
- STP’d automated instruction with incorrect formatting in order to increase STP rate
- Optimize productivity, while balancing the need to meet each client’s deadlines Skill Set:
Requirements:
- Excellent oral and written communication skills
- Strong customer service skills
