Job Title: Cloud System Administrator – IT Operations Tools and Services
Location: Tallahassee, FL (Remote – Negotiable)
Job Type: Full-Time (40+ Hours)
Reports To: IT Operation Tools and Services Lead
Role Summary:
The Cloud System Administrator is a crucial role within our IT Department, essential for our continued growth. This position is based in the greater Tallahassee Area (remote eligible within the US, preferably Florida), with occasional nationwide travel. The primary focus of this role is to provide the highest quality support and innovation to all business applications for both our grow and dispensing facilities. Additionally, this role is responsible for maintaining and enhancing the performance, security, and reliability of our mobile device management, desktop management, virtual machine management, DNS management, VPNs, and browser management systems.
Roles and Responsibilities:
- Responsible for managing Azure Active Directory.
- Emphasize data entry and reconciliation with high accuracy.
- Responsible for monitoring the performance of cloud systems to identify potential issues before they become critical
- Ensures that cloud solutions meet security requirements and implementing security measures also Conduct audits and generate reports to assess compliance and performance metrics.
- Ensures that cloud services comply with relevant regulations and organizational policies.
- Responsible for managing all Mobile Device Management (MDM) software platforms (iOS and Android)
- Diagnose and resolve technical issues related to cloud services, often collaborating with support teams or users.
- Use tools to monitor the performance and availability of cloud services, ensuring optimal operation.
- Maintain thorough documentation of cloud configurations, processes, and changes for future reference and compliance.
- Facilitate Application Discovery and Onboarding processes.
- Manage existing, legacy, and potential software applications.
- Audit manual software procedures and streamline or automate them as needed.
- Support new application integration efforts.
- Provide Tier 2 and Tier 3 IT support, both onsite and remote.
- Collaborate with peers across the IT organization (e.g., Digital Workplace, Tech Support, IT Logistics, IT Service Desk, Information Security, Enterprise Applications, Data and Analytics, including other departments and divisions) to ensure a seamless customer experience.
- Facilitate training for support staff on application-specific issues.
- Develop innovative solutions to uncommon problems.
- Stay informed about the latest trends and best practices in cloud computing, mobile device management, desktop management, virtual machine management, DNS management, VPNs, and browser management systems
- Respond to technical needs 24/7.
- Travel nationwide up to 35%.
- Perform additional tasks as assigned by the IT Director and Digital Workplace Manager
Qualifications
- Bachelor’s degree in computer science, Information Technology, or related field
- 10+ years of IT experience can be substituted for specific degree • 5+ years working in IT Support Environment a plus
- Strong knowledge of Azure Active Directory, SharePoint, Office 365, Zendesk, and MDM software platforms.
- Must be comfortable with multiple OS ecosystems. (Microsoft, Apple, Android, etc.)
- Experience in Vulnerability management is preferred
- Excellent problem-solving skills and ability to provide innovative solutions.
- Excellent verbal and written communication skills for collaboration and user support.
- Ability to work independently and as part of a team.
- Ability to take lead on unexpected application specific problems and prioritize appropriately
- Must have a passion for customer service and problem solving.
- Strong analytical skills and the ability to work under pressure in a fast-paced, dynamic environment.
- Ability to establish and maintain effective working relationships with employees, peers, leadership, customers and internal/external partners.
- Willingness to travel up to 35% nationwide.
- Ability to pass a Level 2 Background Screening
- Must be at least 21 years old
About Us: If you have a passion for customer service, enjoy working with a dedicated team, and a fast-paced environment, we invite you to join the Trulieve IT team.
