IDR is seeking an Application Support Engineer to join one of our top clients in a remote capacity with occasional travel to Las Vegas. This role is perfect for a self-motivated individual with a continuous learning mindset, who thrives in a fast-paced environment. If you are looking for an opportunity to join a large/growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Application Support Engineer:
- Serve as the first point of contact for users experiencing issues with custom software applications and lead the triage of incoming production support requests.
- Diagnose and resolve incidents related to both software functionality and user interface issues, escalating as needed.
- Use Jira Service Management to log, track, and prioritize incidents and service requests.
- Perform root cause analysis for recurring or critical issues, ensuring timely and permanent resolutions.
- Work with development teams to identify and resolve bugs, performance bottlenecks, and ensure data integrity.
Required Skills for Application Support Engineer:
- 1-2 years of relevant experience or entry level with internship in App Development and/or Support required.
- Proficiency in Jira Service Management (or similar) for ticketing and incident tracking and Confluence (or similar) for documentation management.
- Familiarity with database management tools (SQL Server Management Studio, etc.).
- Experience with some of the following technologies: C#, ASP.NET Core, RESTful APIs, Entity Framework Core, MS-SQL, React (v18), Redux, TypeScript, RTK Query, JEST unit testing, HTML, CSS.
- Experience with some of the following developer tools: Bitbucket (Git), JIRA, Azure DevOps, Postman, Swagger, etc.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing; Client and Talent Award winner 11 years in a row
