Job Title:
Customer Service Representative I - (Call Center/SAP/Salesforce)
Job Duration:
5+ Months Contract – W2
Job Location:
Saint Petersburg, FL 33716
Note:
- Candidates will work 11:50am-8:20 pm.
- Experience using Salesforce and/or SAP strongly desire.
- Bilingual Spanish speaking candidates only
Description:
Looking for sentiments of teamwork and empathy, good technical skills and can utilize multiple platforms at the same time. Extensions are anticipated.
Position Overview:
The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants.
Position Responsibilities:
- Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
- Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
- Uses strong customer service ability to provide value added services in a timely and accurate manner.
Requirements:
- High School diploma or equivalency
- Outstanding telephone and interpersonal skills.
- Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
- Excellent computer skills and proficiency with Microsoft Office
- Experience using Salesforce and/or SAP strongly preferred
- Minimum 1 year of data entry experience required.
- Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
- Must be able to handle multiple tasks at one time with a high attention to detail.
