Job Summary:
The primary responsibilities for this role are Administrative data collection and entry. This role is customer-facing with internal and external customers. Communication methods consist of physical mailings, phone calls, emails, and conference calls.
Job Responsibilities:
- Data entry into Excel spreadsheet.
- Contact information collection and documentation.
- Document information gathered.
- Ability to triage complex customer inquiries understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.
- Ensures compliance with all BD policies and procedures.
- Routing the calls to appropriate departments for further assistance. If multiple departments are involved, take on the task of resolving then call back the customer.
- Make Outbound calls to various customers to verify if field action notifications have been received.
- Able to navigate through large medical facilities to identify the correct party to acknowledge corrective action notices.
- Maintain detailed records of outbound calls such as representative names, titles, and disposition of any products.
- Raise any escalated concerns to the next level of management.
- May perform other duties as required.
Education and Experience:
Associate degree preferred. A high school degree is required.
Knowledge and Skills:
- Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred
- Working knowledge of Canadian Medical Devices, Drugs, NHP, and CTO regulations is preferred.
- Proficiency in Microsoft Office, specifically Word and Excel
- Strong Verbal Communication skills
- Can work with minimal supervision.
