Job Title: Help Desk Analyst
Business Unit: Systems
Department: Help Desk
Reports To: Manager, Help Desk
Location: EL Paso,TX
Summary: Provides first level technical support to Telerx’s information technology functions.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Identifies. and resolves reported problems related, but not limited, to voice systems, data centers, account administration, email, desktop, and applications issues with Helpdesk software.
- Maintains email, virus protection, network connectivity, wireless connectivity, application installation, and performs all related upgrades:
- Provides workstation and server hardware and software technical support including peripherals such as printers and handheld devices; assists with end user questions and problems.
- Provides access to shared file, print, and backup services.
- Supports intema! evaluation of hardware/sofiware needs, training/documentation of automated processes and general computer support.
- Coordinates the installation, and upgrades of end user hardware and software.
- Monitors all aspects of the daily operation for data centers or similar operations. Assures appropriate input and back-up procedures are followed. Updates procedures, corrects errors and troubleshoots.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Job Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Minimum of an Associate's degree (A.A.) or equivalent from two-year college or technical school; a minimum of one to three year’s related experience and/or training; or equivalent combination of education and experience.
Language Skills:
To read and interpret documents such as safety rules. operating and maintenance instructions. and procedure manuals. The ability to write routine reports and correspondence.
