Company Description:
Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.
Responsibilities
Authoring and Delivery Platform Enhancement
Lead and prioritize development, implementation, and ongoing enhancements to the ServiceNow CRM tool. Make system, workflow, and structure recommendations to support all teams.Create templates and content models to refine and restructure content, promoting alignment and reuse.
Technical Development
Develop taxonomies and metadata structures for content classification and improved search engine optimization in delivery platforms. Work with stakeholders to develop analytics that track the effectiveness of content and knowledge solutions. Modify analytics when needed to meet business goals.
Systems Integration
Understand the Company’s content systems and delivery platforms. Work with stakeholders and suppliers to develop workflows and systems integrations for automated content delivery. Oversee the integration of the component content management system (CCMS) with software tools such as translation management systems, project management systems, knowledge bases, and other content delivery platforms. Investigate technical issues that arise in the content creation, translation, and delivery process and provide timely resolutions. Evaluate how the system design affects the user experience and develop processes with usability in mind.
Documentation
Maintain work instructions and a log of all development. Coordinate the creation of release notes, process documentation, and tutorials to support new software processes. Demonstrate system and delivery platform changes to end users and stakeholders as required. Communicate new processes and requirements to all departments involved and provide technical support as needed. Perform other duties as assigned.
Minimum Qualifications
5-7 years’ related experience
Bachelor’s degree (Computer Engineering or Computer and Information Science)
Non-degree considered if 12+ years of related experience along with a high school diploma or GED
Preferred Qualifications
Communicate development work to others with little to no technical experience.
Excellent understanding of structured and unstructured content for a Global market.
Knowledge of DITA XML content authoring and component content management systems. Effective research, problem-solving, and decision-making skills.
Experience with oXygen Author/Editor, Acrolinx, Ovitas CLS, SharePoint, SAP Visual Enterprise, Powershell, Linux, HTML, Javascript, CSS, and Google Analytics.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EO/AA Employer Minorities/Females/Protected Veterans/Disabled
