The Area Director reports to Regional Director and is responsible to oversee business operations to include, operations and compliance management, talent management, client and staff experience in the assigned geographical area. The Area Director will strive for excellence in all areas.
ROLES AND RESPONSIBILITIES – Directly & Through Subordinates:
- Be responsible for bringing clarity, autonomy, and results to the assigned team.
- Own and hold others accountable to the metrics of all assigned territories and achieve or exceed growth goals and metrics.
- Ensure legal compliance regarding Personal Assistance Services (PAS)
- Ensure assigned territories align with the organization's mission, vision, and values.
- Develop and refine key operations and HR processes, people, and the territory for anticipated growth.
- Partner with Regional Director in hiring, onboarding and training all new full-time staff.
- Oversee regional budget and work closely with leadership staff to forecast each year’s budget based on projected growth and needs of the territories.
- Oversee the Profit and Loss metrics for the assigned territories.
- Interpret programs and policies as appropriate to clients and members of the community.
- Address key issues that arise in the territories and act as a coach and an advisor.
- Conduct frequent field audits to ensure quality standards are being met in all areas.
- Act as a liaison between the operations and marketing teams for the assigned territories.
- Provide and/or prepare reporting to upper management on the health of the territories.
- Collaborate with other Area Directors to help resolve and problem solve issues in conjunction with the Regional Director.
KNOWLEDGE, SKILLS AND ABILITIES:
- High School diploma or GED
- 1+ year experience Sr. Case Manager role
- Must complete HHS Training for appropriate category(ies) of license.
- Working knowledge of HIPAA.
- Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
- Communicates on an intermediate level with others (internally and externally) to provide, exchange, or verify information, answer inquires, address issues, or resolve problems or complaints.
- Tracks, monitors, plans, coordinates, or schedules activities at an intermediate level to ensure deadlines or requirements are met.
- Ability to make recommendations to address and resolve issues.
- Ability to effectively communicate in writing, verbally and make presentations to internal and external staff.
- Ability to effectively deal with diverse groups and individuals and to maintain working relationships.
- Ability to organize workload and set priorities.
- Be proficient in preparing and proof-reading correspondence, forms,
- Proficient in Microsoft Office software: Excel, Word, PowerPoint, and Outlook.
- Knowledge and skill in records administration and maintenance.
- Skill in developing office policies and procedures.
- Ability to critically think and problem solve with multiple issues at once, good prioritization skills
WORKING ENVIRONMENT:
- Works primarily out of the local office.
PHYSICAL DEMANDS:
- Prolonged sitting required, with ability operate office equipment which may include heavy lifting, bending and standing.
- Requires ability to handle stressful situations in a calm and courteous manner at all times.
- If required to make patient visits, prolonged standing and walking required, with ability to lift up to 50 lbs. and move patients.
- Requires working under some stressful conditions to meet deadlines and patient needs, and to make quick decisions and resource acquisition.
This document in no manner constitutes a contract between employee and our client. Texas employment law is “employment at will”, which applies to all phases of the employment relationship, either party in an employment relationship may modify any of the terms or conditions of employment, or terminate the relationship altogether, for any reason, or no particular reason at all, with or without advance notice.
Employer may develop and change personnel policies, reassign employees, and change such things as work locations, schedules, job titles, job descriptions, pay and other aspects of jobs at will.
Our client strives to provide Equal Opportunity employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
