OFFICE OF OMBUDS
Work Year: 235 Traditional Work Year
Salary Range: $85,034 - $104,150
FTE: 1.00
Applications will be received until October 11, 2024. If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org
About this job:
Administers and manages activities within a specific area of a responsibility. Serves as the subject matter expert and applies gained knowledge to execute, maintain and improve systems, programs, or processes.
Under the support of the District Ombudsperson, provides services and referrals to help prevent, identify, manage and/or resolve workplace conflict. Assists with mediation, neutral facilitation and negotiation while honoring the critical elements of an ombudsperson practice, which encompasses confidential, impartial, independent, non-retaliatory, fair and ethical facilitation of the problem-solving process. Guides or coaches individuals to deal directly with other parties, including the use of formal resolution resources of the organization, and helps individuals improve their skill and confidence in giving voice to their concerns directly.
What DPS Offers You:
- A Culture that values Equity, Accountability, Integrity, Collaboration and Fun with a shared vision that Every Student Will Succeed.
- Salary Range: $85,034 - $104,150
- In addition to competitive compensation, DPS has other Total Reward offerings such as; time off, health and wellness benefits, and PERA Retirement.
What You'll Do:
- Acts as a neutral, independent, informal and confidential resource for those who are seeking assistance to resolve questions and concerns affecting their relations with peers or the organization
- Under the direction of the Ombudsperson, provides support and acts as a designated resource for individuals and groups engaged in addressing workplace conflict, issues or concerns informally
- Listens to clients, assesses situations and guides individuals toward effective problem resolutions and options and directs employees towards expert support
- Helps shape training programs and workplace resources to promote constructive communication, conflict resolution and collaborative problem solving to individuals, groups, managers and leaders
- Develops resources and tools to aid the District in fostering a culture of respect, collaboration and problem resolution
- Assists in surfacing issues to improve district systems, structures, and district climate and culture; when an individual is unable or unwilling to surface a concern directly, assists by helping give voice to the concern and /or creating an awareness of the issue among appropriate decision-makers in the organization
- Informs the Ombudsperson of patterns of complaints or abuse and workforce trends that HR may be able to address
- Maintains confidential records; may assist with reporting
What You’ll Need:
- Bachelor’s Degree required
- Master's Degree preferred
- Three to Five years of progressively responsible experience in an organized setting required, with experience in the following human resource areas: employee relations, employment law, investigation, alternative dispute resolution and arbitration, mediation
- Experience in education or public sector organization preferred
- Knowledge of laws, regulations, methods and techniques in area of specialty
- Knowledge of customer service standards and procedures and the ability to effectively collaborate with a wide range of constituencies in a diverse community
- Strong conflict resolution skills, including mediation process skills, and the ability to exercise impartiality
- Ability to develop, plan and implement of short and long-range goals
- Strong active listening, interpersonal and verbal and written communication skills
- Assessment, referral and advocacy skills
- Ability to use independent judgment
- Ability to effectively develop and deliver employee training and orientation
- Manages confidential information with a high level of integrity
- Bilingual skills in Spanish preferred
- Alternative Dispute Resolution Certification preferred
Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
