Job Overview
The Field Service Lead position combines administrative support and project management. This position is responsible for assisting the Regional Service Manager or Field Service Supervisor in day-to-day activities in regard to administrative support and technician scheduling. The position will function as the project manager for critical and high-profile work order projects. The Field Service Lead position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays.
Responsibilities
- Has administrative responsibility within company systems such as Alliance back-office and Business Central (aka: BC)
- Performs routine audits of technician service activity in company’s service ticket system.
- Coordinates and supervises local projects for all customer work orders.
- Responsible to ensure install process is followed from pre-install to post-install
- Allocates time blocks and activity assignments for technicians (where applicable) for scheduled tasks such as PM, installation assistance and administrative duties.
- Interacts with local Compliance officials and ensures local technicians observe all facility protocols.
- Oversees local casino paperwork necessary to complete work orders
- Supervises the real-time maintenance of published assets in each facility
- Within Alliance, audits accuracy of asset database and creates corrective action plan to improve as necessary.
- Conducts and compiles site surveys
- Performs site surveys at new Class II or Class III locations and functions as primary liaison with IAA for communicating project requirements.
- Some working knowledge of all products AGS offers.
- May participate in installing or removal of old machines.
- Completes all reports and paperwork in a timely manner
- Must demonstrate excellent customer service skills Mechanically inclined; able to use hand tools
- Thorough understanding of Company appearance standards for assets
- Must have a good working knowledge of customer's policies and procedures prior to performing work orders.
- Works as a team player/leader/motivator
- Works well with the Technical Assistance Center (TAC) and escalates found issues to TAC and Company management
- Provides detailed reports to Company management on all aspects of issues (good or bad) during and post work-order fulfillment
Skills/Requirements
- Prior gaming experience preferred.
- High School diploma or GED required.
- Basic project management skills
- Requirement to obtain licensing approval by tribal and/or state gaming regulators
- Technical certification(s) relating to work on computers and PCs desirable
- On occasion, may need to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.
- Experience with large installs/removals/theme changes
- Full time / 40 + Hours per week. Must be flexible to work some overtime, including evenings, weekends and Holidays.
- Knowledge of Microsoft Office suite (Word, Excel, Project, etc.)
- Some knowledge of working with progressive controllers, servers, and other networking devices
- Knowledge of the difference between Class II and Class III
- Basic understanding of AC/DC electronics
- Highly developed problem-solving skills.
- Understands networking with CAT5 and fiber
- High proficiency in multi-platform installs/upgrades/theme changes
Note: All offers are contingent upon successful completion of a background check and drug screen and Human Performance Evaluation (HPE).
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
