The Sales Support Representative will provide administrative support to the customers of the Sales team. Their main responsibilities are processing orders and acting as the primary contact for any needs of the customer. This position also provides organizational support and is responsible for a variety of other tasks.
- Partners with the sales team to meet and exceed the customer’s expectations and build sustainable relationships of trust through open and interactive communication
- Effectively manages sales and customer calls, responds to direct sales emails for information and/or forwards messages and calls to appropriate Sales person
- Maintaining customer’s needs to ensure proper order entry
- Receiving and entering of sales orders in company’s (EDI) systems such as ITrade, Famous FIS Messenger or Customer portals, based on the customer’s requirements. Send sales order passings as needed by sales team members via online
- Processes internal reporting information for the sales team to review and analyze.
- Perform other duties as assigned
Education & Experience
- High School Diploma or GED. Associates degree a plus
- Minimum 2 Years of Customer Service experience
Skills
- Great problem-solving aptitude
- Attention to Detail
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Bilingual English/Spanish is a plus, but not required
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Excellent organizational skills (oral and written) and the ability to excel at details, multi-tasking and working under pressure
- Attentiveness and patience
- Time-management skills
- Ability to find the positive in any situation
Pay Rate
The base pay we reasonably expect to pay for this role is: $20.00/hour to $21.00/hour.
The actual pay for this role will be determined by a variety of factors, including but not limited to the candidate’s skills and experience.
Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or cash bonuses that you may be eligible for based on your role and/or employment type.
Physical Requirements/Working Conditions
The essential functions of this job require frequent sitting for prolonged periods of time as well as occasional standing and walking. Sensory demands require the ability to constantly hear and talk, both in person and by phone, and the ability to use a computer, calculator, and standard office equipment. Specific vision acuity required by this job includes close vision, the ability to adjust focus, and color vision when inspecting products. Physical demands include bending, stooping, and reaching above and below shoulder level in order to access records, as well as lifting and carrying files and documents typically weighing less than 25 pounds, with or without assistance.
