Waterstone Resort & Marina in Boca Raton, managed by Schulte Hospitality Group is seeking a dynamic, service-oriented Sales Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.
Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
- Responsible for learning the hotel brand and strategy
- Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience
- Manage business travel accounts to maximize business potential
- Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals
- Be aware of departmental revenue and up sell at every possible opportunity
- Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system
- Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business
- Identifie and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions
- Develop, maintain, and prospect a Target List of accounts and communicates updates to DOS
- Assist with all group rooming list, daily inspection of guest folio, communication with front office on group arrival, communication with accounting regarding guest billing, communication with Revenue Management team on group room block.
- Conduct pre- and post-conference meetings when it is agreeable with the client
- Attend property specific receptions to generate leads and interact with customers
- Organize and execute local area blitzes
- Establish relationships with local businesses and organizations and is an active member in local industry associations
- Build relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes
- Conduct tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures
- Provide prompt and accurate responses to all client requests for proposals and information
- Consistently meet or exceed sales goals including predetermined revenue and sales activity
- Attend appropriate trade shows, organizes sales trips in local market and feeder cities as directed by the DOS
- Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
- Minimum of High School education, post-high school education preferred
- Minimum of two (2) years in hotel service role or sales experience preferred
KNOWLEDGE, SKILLS AND ABILITIES
- Outgoing personality
- Always maintains a professional image through appearance and dress
- Ability to work collaboratively with hotel service team in providing exceptional customer service
- Clear, concise written and verbal communication skills
- Demonstrate ability to achieve sales goals
- Proactive sales approach; assertive and fast paced, driven to succeed
- Excellent time management skills
- Understand need time strategy as developed by Revenue Management
- Must have flexible work hours that may include evenings, weekends, and holidays
PERKS/BENEFITS
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In addition to DailyPay, Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!
*Schulte Hospitality Group is an Equal Opportunity Employer.
