Operations Manager

HCLTech • united states, united states, us • 3m ago

Job description

This individual is responsible for client relationship and serving as a change agent for the development and implementation of major process improvement ideas.

The individual will also demonstrate excellent analytical skills, high accuracy, attention to detail, and will contribute to a positive team atmosphere. Responsibilities will specifically be focused on gathering and analyzing data to evaluate current business practices and providing solutions to client satisfaction, reducing costs, improving revenue and productivity. This individual will also be responsible for explaining and defending any proposed changes to the current system.

QUALIFICATIONS AND JOB DUTIES QUALIFICATIONS AND EDUCATION REQUIREMENTS:

1. Bachelor’s degree in Business Management or other related field or equivalent work experience.

2. Should have 10 years+ experience in the Education industry. Prior experience with Pearson, CompTia or any other major education players.

3. Preferred Employee Management, and Continuous Improvement experience.

4. Proficient in MS: Word, Excel, and PowerPoint. SAP experience is a plus.

JOB DUTIES:

Build and manage excellent business relationships with internal/external customer groups, peers and senior management
Innovate and Improvise on processes with hard targets for process improvements
Evaluate process changes feasibility and work closely with the client to implement changes
Driving Quality initiatives including Kaizen, Lean, Six Sigma etc.
Driving various Transformation and automation initiatives to improve customer experience and productivity

· Implement Lean and/or Six Sigma methods to design and implement process efficiencies.

· Provide direction and oversight to project teams to design and implement solutions that meet applicable business requirements.

· Measure process improvement benefits after changes are implemented.

· Develop and execute improvement action plans.

· Able and willing to work necessary hours to meet all project deadlines, travel when necessary.

Other Duties- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

· Work allocation across teams

· Ensuring communication efficiency between onshore & offshore teams

· Handle escalation with Client

· Represent / Participate in weekly, Monthly and quarterly performance analyzes calls with HCL and Client

· Escalation Management

· SOP finalization and Approval

Duties, responsibilities and activities may change at any time with or without notice.

CORE COMPETENCIES

1. Strategic Thinking – Plans and makes both long-term and day-to-day decisions within the framework of the organization’s strategic intent. Understands the factors influencing strategy (e.g. core competence, customers, competition, market trends, external threats, organizational strengths and limitations), recognizes broad implications of issues, and adapts strategy to changing conditions.

2. Leadership – Positively changes opinions and actions of others in a desired direction by providing peers and subordinates with vision and inspiration and mobilizing them to fulfill it. Encourages subordinates to adapt positively to change, engage in worthwhile objectives, face, define, and solve problems. Inspires and motivates others to perform well, effectively influences actions and opinions of others, inspires respect and trust, and displays passion and optimism. Gives appropriate recognition to others, accepts feedback from others, presents information in a persuasive manner, and clarifies information in order to gain understanding and buy-in.

3. Develop Relationships – Builds and maintains relationships that incorporate cooperation, trust, and respect by devoting the appropriate time and energy to facilitate business transactions. Relates to others while building credibility and rapport, communicates in an honest and straightforward manner, and maintains networks.

4. Project Management - Coordinates projects by developing project plans, communicating changes and progress, completing projects on time and budget, and managing project team activities.

5. Attention to Detail – Completes work in a thorough and complete manner, provides detailed information, and tracks details at all times.

6. Active Communications (Verbal, Written, Listening Skills) – Clearly expresses ideas, information, and concerns both verbally and in written format in both positive and negative situations. Actively listens, offers full attention when others speak, gives verbal and nonverbal cues of interest, asks questions for clarification, and paraphrases to ensure understanding. Actively seeks and disseminates information from and to a variety of sources, accepts responsibility for ensuring that people have the current and accurate information needed for success, and asks questions to open channels of communication. Demonstrates group presentation skills, presents information and numerical data effectively, and actively participates in meetings.

7. Diligence –Perseveres in accomplishing tasks or objectives and maintains a sense of urgency about getting results.

8. Innovation - Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, and effectively presents ideas and information.

9. Organizing & Planning – Plans, organizes and effectively manages to maximize efficiency and productivity. Sets goals and objectives, prioritizes and plans work activities, identifies specific action steps and resources, anticipates problems and develops contingency plans.

10. Responsiveness – Takes action to meet the needs of others, responds timely without supervision, and minimizes delays.

11. Problem Solving & Decision Making– Able to identify problems, solve them, and show good judgment by isolating causes from symptoms, gathering information from a variety of sources, compiling information and solutions, involving others as appropriate, readily committing to action, and making decisions that reflect sound judgment in a timely manner. Able to identify and choose between multiple options, work well in-group problem solving situations, understand consequences of potential decisions, and support and explain reasoning for decisions.

12. Professionalism - Upholds organizational values, demonstrates sound business ethics, works with integrity and ethically in all situations, and treats others with respect and consideration at all times regardless of their status or position. Accepts responsibility for actions, reacts well under pressure, follows through on commitments, and demonstrates consistency between words and actions.

Job Type: Full-time

Benefits: