Director of Dispatch and Logistics - Join our team and lead the way in operational excellence!
Are you a leader who thrives in the fast-paced world of dispatch, where quick thinking and strategic decision-making are essential? Do you have a knack for building high-performing teams and optimizing processes to achieve peak efficiency? If so, then we need your expertise!
We are seeking a Director of Dispatch and Logistics to lead our dispatch operations across 8-10 branches. To be successful, you'll be the director of our service scheduling for HVAC, plumbing, drain cleaning, and electrical services, skillfully coordinating every element to ensure a seamless customer experience and profitability for our organization.
What can we do for you?
- Competitive Compensation Target Earning is $125,000 - $150,000 plus 10% EBITDA Bonus!
- Stable work environment where your growth is encouraged and supported.
- Continuous and extensive training and development opportunities.
- Medical, dental, and vision insurance.
- Long-term disability and company paid life insurance.
- 401K plan with company match.
- PTO and paid holidays.
What You'll Do as Director of Dispatch and Logistics:
- Take command of local dispatch operations, ensuring flawless execution and exceeding productivity goals.
- Train, mentor, and inspire a team of top-notch dispatchers, growing your team.
- Develop and implement strategies to handle service requests across diverse locations and weather conditions.
- Efficiently manage multiple service requests, balance resources, and prioritize urgent needs for maximum profitability for our organization.
- Optimize dispatch operations to maximize completed jobs, improve efficiency, and achieve financial goals.
- Strategically plan and manage the efficient movement of goods, materials, and personnel to ensure seamless operations.
- Proactively identify and resolve logistical challenges, ensuring timely and cost-effective delivery of services.
- Develop and manage budgets, track expenses, and identify cost-saving measures to optimize financial performance.
- Effectively allocate resources (personnel, equipment, materials) to meet operational needs while staying within budget.
What You'll Need:
- Proven ability to scale teams and foster a collaborative, high-performance culture.
- A master of dispatch management with a focus on efficiency and customer satisfaction.
- A cool head and strategic mind to navigate dynamic environments and fluctuating demands.
- A knack for designing and executing plans that optimize resource allocation and service delivery.
The Ideal Candidate:
- A results-driven leader with a strong background in multi-location dispatch operations, preferably within the HVAC, plumbing, or related industries.
- A team-building expert with a track record of scaling teams to meet growing operational demands.
- A communication wizard with excellent problem-solving skills and a commitment to maintaining top-notch service quality.
- MBTI Type: ESTJ (The Executive) - Practical, organized, and results-oriented, with natural leadership abilities.
- DISC Profile: High D (Dominance) and High C (Conscientiousness) - Driven, decisive, and detail-oriented, with a systematic approach and analytical skills.
Ready to Take the Lead? If you're a dispatch maestro who thrives in a dynamic environment and is passionate about building high-performing teams, we want to hear from you!
