Elevate your career with us at Eleven10 Apartment Homes!
Who We Are: Picerne Residential is the property management division of The Picerne Group, which operates multi-family apartment communities across Southern California. Picerne Residential focuses on creating premium living experiences by providing exceptional customer service for all residents.
About the Position: The Resident Relations Director is responsible for governing, curating, and leading a robust and high-end resident relations program consisting of a calendar of events & activities designed exclusively for the residents, with the goal of creating a sense of community and a highly sought-after resident lifestyle.
Be a “glue” for the community, a Picerne Residential cultural ambassador.
The position will inform and consult with the Chief Experience Officer as appropriate.
Key Position Responsibilities:
- In collaboration with management, cohesively steer the short- and long-term strategies in the implementation of the Community and Lifestyle program
- Execute an annual Community and Lifestyle Calendar as part of the annual business plan in collaboration with the corporate events department
- Continuously create collaborations and strategic partnerships locally, regionally, and nationally
- Be an agent of creation, while fitting the Picerne Residential culture, strategy, and brand
- Act as a local ambassador by promoting the Picerne Residential lifestyle and residences through invaluable real-life connections using unique portfolio of partners and contacts
- Work closely with the marketing and events department to promote the property through this program
- Gather resident insights periodically and incorporate resident interest in the programming
- Responsible for on-boarding of new Resident Relation Coordinators
- Be knowledgeable about and able to coach the Resident Relations Coordinator(s) in connection with Resident services, hours of operations, in-house events, directions, etc.
- Lead by example and provide coaching and guidance to team
- Collaborate with the Chief Experience Officer on all Resident Incident Reports and ensure recovery those involved
- Handle resident feedback or complaints, write resident incident reports and work with the team for solutions
- Analyze resident feedback from the Reputation Management software and suggest ways to improve ratings
- Welcoming new residents by sending welcome emails and scheduling the move-in, including applicable resident communication sign ups
- Receive on-site rent payments
- Report lease violations
- Handle move-out process of residents
What You Bring:
- Bachelor's degree required, in Hospitality or related field preferred
- Minimum of 5 years of experience in relevant luxury hotel / residential operations, sales and or marketing disciplines
- Experience as a guest relations or sales manager in the Hospitality industry, ideally in a 5-star property
- Excellent interpersonal skills
- Excellent verbal and written communication skills
- A team player who is resourceful and self-motivating, with the ability to learn on the job through colleagues and technical resources and likewise, pass on learned techniques to others
- Ability to multi-task and work well in a fast-changing environment
- Positive, can-do attitude
- Knowledge of Yardi, and other related residential software application preferred
- Flexibility in this role is essential as the hours of work can vary to include Resident events or activations
What We Offer: Happy, healthy employees enhance our ability to assist our residents. That's why Picerne Residential strives to offer a competitive and robust benefits package to our team members!
- Competitive pay structure plus annual bonus potential
- 401k retirement benefits with employer match
- Medical insurance
- Dental coverage
- Vision coverage
- Basic life coverage
- Paid vacation and sick leave
- 9 paid company holidays
Compensation: In the spirit of pay transparency, we are excited to share the base salary range for this position is $85,000-$95,000 annually, exclusive of fringe benefits.
Location: The position is required to be onsite full time at Eleven10 Apartment Homes located at 1110 W. Town and County Rd., Orange, cA 92868.
The Picerne Group is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
