Required Skills and Experience *
- 5+ years of experience leading large-scale field operations
- 5+ years of experience driving operational efficiency and aligning field activities with overall business strategies
- Exceptional leadership capabilities with experience in mentoring and developing senior-level managers
- Experience with field service technologies (such as BSS/OSS platforms like Splynx and CRM systems like HubSpot), and scheduling/resource allocation tools
- Familiarity with OSHA compliance
Nice to Have Skills and Experience
- Telecom or ISP (internet service provider) experience
- Experience with an BSS/OSS platform such as Splynx, IconWave Radius, Smart Software, Alepo, Aradial, Ericsson Automated Network Operations, Nokia Operations Support Systems (OSS), Alcatel-Lucent OSS, etc.
Job Description *
Insight Global is seeking a Head of Install Operations for our client, a leading nonprofit technology social enterprise headquartered in the Cleveland area. In this pivotal role, you will oversee the Field Manager and field installation team of 7, ensuring the efficient delivery of high-quality services that align with the company’s operational goals. The ideal candidate will possess strong leadership capabilities, with a proven track record in managing large-scale field operations and driving process improvements. Key responsibilities include optimizing operational processes, managing resources and budgets, ensuring compliance with safety and quality standards, and mentoring both internal teams and contractors. You will work closely with executive leadership to scale field operations and contribute to the company’s overall growth strategy. This person will report directly to the COO.
Annual Compensation: $85,000 - $115,000
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
