Essential Duties And Responsibilities
I Maintenance Responsibilities
- Performs various community maintenance functions including but not limited to:
- Light bulb changes
- Filter changes
- Lock repairs/changes
- Install/repair window coverings
- HVAC repairs
- Caulking
- Painting
- Pool maintenance
- Vinyl repair & installation
- Electrical and plumbing
- Tile, carpet, flooring
- Roofing, gutters, fasteners
- Ceiling leaks
- Inspects and coordinates all needed make-ready repairs and services.
- Ensures make ready units are completed within 5 business days after unit is vacated.
- Must be aware of the condition of apartment property throughout the community and immediately initiates action to correct unsafe conditions.
- Ensures that storage areas remain locked when not in use.
- Removes and transfers heavy appliances and equipment from storage area to apartment (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc., to dumpster when necessary.
- Assists in keeping grounds neat and free of litter. Rakes, sweeps, shovels as circumstances warrant.
- Performs on-call emergency service as requested. All emergency after hours calls must be responded to immediately, and the maintenance person on call must have the ability to arrive at the property no more than an hour after a call comes in.
- Completes all service requests within 24 hours, unless the request requires extraordinary parts or labor.
- Must have the ability to select appropriate materials for the property as needed.
- Performs inspection of exterior lighting of the property on a schedule determined by the Community Director.
- Responsible for maintaining a clean and organized work environment in the Maintenace shop.
Responsibilities
II Customer Service Responsibilities
- Communicates clearly to residents.
- Responds to resident service requests and concerns in a timely manner.
- Reads and/or listen to resident requests/complaints in a calm and open manner.
- Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints about maintenance services and exhibits a sense of urgency with assigned work orders.
- Attends and assists in resident activities and functions after hours as needed.
III Leadership Responsibilities
- Maintains a preventative maintenance program that minimizes emergency repairs and service repairs.
- Works with Community Director to create and implement a schedule to maintain the cleanliness of the grounds, breezeways, and other common areas.
- Assists Community Director with recruiting, hiring, and training of maintenance staff.
- Schedules maintenance team to ensure appropriate coverage is available to meet property needs, while minimizing overtime hours.
- Assists Community Director with documenting performance management of maintenance staff including but not limited to; corrective action, annual reviews, recommendations for promotion and terminations as necessary.
- Periodically inspects work performed by other members of the maintenance team to assess effectiveness of current procedures and levels of work performance. When necessary a corrective action plan will be implemented.
- Periodically inspects work performed by vendors, contractors, and other service providers to verify the work and materials meet quality standards.
- Conducts regularly scheduled safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws to maintain property compliance.
- Advises the landscaping vendor and/or Community Director of any irrigation or landscaping issues that need addressed.
IV Administrative Responsibilities
- Records activities in maintenance log.
- Responsible for maintaining other logs (pool, HVAC, preventative maintenance, EPA refrigerant logs, MSDS records,etc.)
- Completes all University training in time frame specified.
- Completes and updates all lighting inspections monthly and fire life/safety inspections as directed by RCD.
- Responsible for monitoring and/or controlling maintenance inventory and/or supplies. Works with Community Director to order tools and supplies as needed to stay within budgetary guidelines.
V Company Responsibilities
- Assists the Community Director and Assistant Community Director with other tasks as requested.
- Comply with Company policies.
- Embraces and execute the vision, mission, and beliefs of the Company.
- Supports the safety program.
- Be punctual and present at work when scheduled.
- Flexible schedule is required including availability to work evenings, weekends, and holidays.
- Submits an On-call schedule to Community Director and RCD at the beginning of each month.
- Participates in On-call rotation.
VI Qualifications
- Education and Experience
- High school diploma or general education degree (GED); college or technical degree preferred.
- Three to five years of apartment maintenance experience (or equivalent).
- Special Skills Required
- Good time management skills
- Strong customer service orientation
- Represent oneself and the company in a professional manner
- Must be able to use all types of hand and power tools, freon recovery machinery, air conditioning gauges and vacuum pumps.
- Must have the ability to reason and use good judgment.
- Must be proficient in heating and air-conditioning, plumbing, appliance repair, and many other areas of repair.
- Knowledge
- Federal, State and Local Fair Housing laws
- OSHA and EPA regulations and company safety policies
License(s) Or Certification(s)/ Equipment
- Valid driver’s license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation to fulfill all of the job’s functions.
- HVAC certification
- CPO certification
- EPA certifcations Type I and II or Universal for refrigerant recycling.
Physical Demands And Working Conditions
- Service Directors will spend the majority of their time performing hands-on repairs/maintenance work.
- Inside and outside work in all types of weather is required.
- Prolonged or repeated standing, walking, climbing, stooping, kneeling, and crouching is required.
- The ability to frequently transport or move up to 50 pounds variable distances is required.
- The mobility and flexibility to use ladders to access heights in excess of eight to nine feet is required.
- Driving to client and/or corporate locations is sometimes required.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Specific hearing abilities required by this job include the ability to communicate with coworkers, vendors, and residents. Must use listening skills to diagnose needed repairs.
Understanding Of Job Essentials
Management is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check. Management is an equal opportunity employer and does not tolerate harassment, discrimination or retaliation.
I understand that all pre-employment screening activities are conducted in compliance with federal and state employment laws. Background checks are completed during the post-offer stage of the employment process in compliance with the Fair Credit Reporting Act requirements.
I also fully understand the content of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, qualifications, and physical demands and working conditions explained to me. I am capable of performing the essential functions of this job with or without reasonable accommodation. If I need accommodation, I will ask the hiring manager for it.
