Information Technology Support Technician

BridgeView • united states, united states, us • 2m ago

Bridgeview is currently seeking a IT Support Technician for one of our clients on a contract-to-hire basis. If you love building and supporting technology solutions that make businesses successful, then read on for more details.

TITLE: Junior Systems Administrator

LOCATION: San Mateo (on site)

OVERVIEW

Serve as Point of contact for all IT tickets submitted via service desk and walk-up requests/problems. Troubleshoot desktop and software problems with line manager and/or Senior team member. Build new hire, upgrade and replacement machines utilizing IT Tools, and order IT kit and leasing with suppliers.

HOW YOU WILL MAKE AN IMPACT

Serve as first line support globally by actively triaging tickets, collecting information regarding the ticket and attempting initial troubleshooting steps, under guidance of line manager and/or Senior team member's guidance where required
Assists in the installation, implementation, and upgrades of internal systems and software.
Maintain all IT end-user equipment, hardware, software, and supplies.
Troubleshoots, maintains, and monitors internal hardware, software, printers.
Provide support to remote workers and vendors.
Excellent communication skills, both written and verbal with the ability to communicate at all levels and the ability to carry out tasks independently in non-standardized (ever-changing) work situations
Documenting resolution steps within IT tickets, and where applicable updating IT's documentation: This includes supporting all hardware and software requests and problems raised
Ordering and raising PR as and when needed.
ITIL best practices

EXPERIENCE DESIRED