Summary of Position:
Provide technical support and assistance for various IT and Digital Systems projects.
Duties and Responsibilities:
- Serve as the initial point of contact for technical assistance via ticketing system, phone, e-mail, or in person, providing solutions or escalating issues as needed.
- Resolve Office 365 issues, such as email, document collaboration, and other productivity tools, ensuring users can effectively utilize its features.
- Guide employees through troubleshooting steps and document resolutions.
- Collaborate with other IT team members on various projects, including system upgrades, software rollouts, and infrastructure enhancements.
- Manage digital assets by maintaining naming conventions, metadata, and content rights information.
- Offer on-site and remote support for Apple, PC, and other tech equipment, diagnosing and resolving issues with software, networks, and devices.
- Deploy and configure new workstations, mobile devices, printers, and other IT equipment, ensuring proper installation and user setup.
- Support and troubleshoot conference room technology, including Zoom Rooms, addressing audio/video and connectivity issues during meetings.
- Support application testing for online voting and viewing platforms, identifying and documenting bugs.
Qualifications:
- Bachelor’s Degree
- 2+ years’ experience with projects and Information Technology.
- Experience with testing, test script writing and issue tracking.
- Experience generating analytics reporting.
- Experience with Apple and PC hardware, software, and operating systems.
- Familiarity with Office 365 applications and common troubleshooting techniques.
- Experience with conference room technology, particularly supporting Zoom Rooms.
- Proficiency with JIRA.
- Strong problem-solving skills for hardware and software issues.
- Excellent verbal and written communication skills to explain technical concepts to non-technical users.
- Customer-focused with a commitment to high-quality support and service.
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
Additional Requirements:
- High sensitivity to the Television Academy’s mission and values.
- Creative and innovative mindset.
- Good judgment and decision-making skills.
- Strong time management skills.
- Results-oriented and self-motivated.
- Ability to work nights and weekends as needed.
- Experience in the television or entertainment digital space is a plus.
