NO C2C or Sponsorship
Main location - Fairfax VA with travel to other Northern VA facilities required
Mileage reimbursement to other offices provided (.67 cents per mile)
The audio-visual engineer II will be responsible for the design, development, and implementation of audio-visual solutions to support our clients' locations. This includes designing sound systems that are designed to meet enterprise needs; developing new products or enhancements as needed; creating custom software packages including but not limited to digital audio interfaces (either analog or digital); providing technical assistance with project management functions.
The candidate must have experience
- The ability to work on multiple projects simultaneously within an agile environment while maintaining high quality standards.
- Skills in audio mixing, video matrix switching, user training, presentation assistance, electrical wiring, programming, basic construction, control automation, and lighting.
- Support employees with scheduled real-time, in room support during the length of their VTC call including room readiness, call set up, call quality, etc.
- Assist with troubleshooting throughout the operating units, by responding to personnel-initiated trouble tickets during normal business hours.
- Expedited on-site response time.
- Continued staff training for supported audio-visual equipment as needed.
- Includes travel expenses to and between hospitals.
- Coordinate and operate a trouble ticket system designed to identify customer service issues.
- Provide remote diagnostics and take corrective action.
- Track repeat problems and provide feedback (reports) to the Audio-Visual Provisioning Manager.
- Identify recurring problems that may require escalation to the, or design changes and develop test plan to produce a resolution.
- Coordinate and communicate with IT resources to ensure that hardware and software faults are resolved to customer's satisfaction.
- Serve as an escalation point for Level 1 staff
- Assist in training of Level I Technical Support staff, including basic Call Receipt and Troubleshooting.
Technical/Functional Skills:
- Excellent communication, customer support, and interpersonal skills.
- Ability to manage Incidents and Escalations from end user or vendor reporting systems
- Hands on experience supporting Microsoft Teams Room, Surface Hub, Crestron, Biamp, Cisco Control Hub
- Strong working knowledge and experience configuring Microsoft Teams Rooms (Control Hub)
- MTR is a plus.
- Working knowledge of networking and troubleshooting connectivity.
- White glove support for Executive and Large Events
- Knowledge of basic Audio/Video signal flow
- Ability to read CAD drawing sets and Diagrams (Nice to have)
Desired Experience
- Incident Management-Service Now
- Microsoft Technology Stack-
- Teams Room, Surface Hub, Microsoft Pro Portal, Teams Admin Center, Azure, Intune
- Crestron Technology Stack-
- Cisco Technology Stack, MTR, Control Hub
- Network Fundamentals
- Use of Templates
- Basic understanding of TCP/IP, Firewall, Active Directory, Client.
6. Event Support
White Glove, Executive, Large Event
Equal Opportunity Employer, including disability and protected veteran status
