Sales Support
This position works both independently and as a team to provide outstanding customer service to new and existing customers while supporting the strategic plan and sales goals of the Branch. This position reports directly to the General Manager.
Responsibilities:
• Determine customers’ needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business.
• Prepares and interprets customers’ needs and job requirements from plan specifications, material listing and other information provided.
• Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints, and follow-ups.
• Prepares accurate calculation of quotes and clarification of product(s) being quoted, special order lead-times, estimated arrival and delivery.
• Communicates to customer company process and procedure regarding review, signed off approvals of final quote, layout, material quantity/description listing, production final and/or shop drawings.
• Continuously improve and maintain in-depth product knowledge and expertise.
• Code and input customer orders, pricing information into the computer system, and schedule delivery of products.
• Follow up on deliveries to ensure materials arrived complete and on time as promised.
• Maintains weekly up to date and current journal of quotes and sales activity reports.
• Attends in-house and/or outside vendor product knowledge training and updates.
• Provide administration work for the above and in conjunction with quoting, selling, shipping, and receiving, delivery and overall customer service.
• Uses a high level of professional skills, courtesy, and respect when servicing and interacting with customers, vendors/suppliers and fellow co-workers.
• Participates in special projects, events and tasks as assigned by General Manager to maintain/improve/increase customer base and product sales.
• Performs other duties as assigned.
Qualifications:
• Previous experience in sales, new construction and/or commercial projects preferred
• Able to work in a fast-paced team environment with time constraints, deadlines and organize large workload demands.
• Excellent communication and interpersonal skills
• Basic knowledge of Microsoft Office Required (Word, Outlook, Excel)
• Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals)
• Effective time management and prioritization skills
• Must be able to work in a team atmosphere
Compensation details: 40000-45000 Yearly Salary
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