Job Description
The service coordinator will support the Service department in the whole cycle of customer repair orders (order creation, sourcing of repair parts, on time delivery). The service coordinator will support the customer with concerns and inquiries for service repair / warranty as well as proactively communicate with other team members regarding priority and workload. Other job duties include:
- Create, maintain, and continually improve positive long-term relationships with customers
- Issue RGA numbers (return goods authorization)
- Calculate pricing for quotations according to defined standards and escalate according to established guidelines
- Determine material availability and lead time according to established practices
- Create quotations and ship products for order repair
- Execute, track, and proactively manage repair / warranty-requested orders according to department standards
- Independently review department dashboard to identify and resolve issues related to stagnated orders, and follow up with customers regarding open quotations and RGA's; escalating when needed
- Overtime may be required, sometimes with little advance notice
- Perform other essential and peripheral duties as assigned
Qualifications
- High school graduate or equivalent from an accredited school (ex. PA Dept of Education, FL Dept of Education, US Military).
- 3 plus years customer facing work experience in a technical or manufacturing environment.
- Experience working within an ERP system (SAP preferred) and Microsoft Office software
- Willingness to participate in our Continuous Improvement Culture.
- Excellent interpersonal skills and high degree of professionalism with customers and co-workers
- Ability to work independently demonstrating strong organizational skills including excellent priority management
- Demonstrated ability to take direction and work within process standards
Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers’ challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.
Why work with Bosch Rexroth?
- Challenging Projects: We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different, and your time will be filled with interesting and exciting projects.
- Amazing Colleagues: Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
- Learning and Development: We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That’s why we actively promote growth and development.
- Change the World: We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
- Social & Value-Driven: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
- Flexibility & Freedom: We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
- International Opportunities: We are a truly global, fully networked company, with locations in more than 80 countries all over the world
