One of our top clients is hiring an Operational Analyst Level II (with ServiceNow):
Location: Hybrid - Vienna, VA
OVERVIEW
We are seeking a highly skilled Microsoft Office and Adobe Creative Suite Subject Matter Expert (SME) specializing in documentation, presentation, and visualization. The ideal candidate will possess extensive knowledge and hands-on experience with Microsoft Office applications, including Word, Excel, PowerPoint, and Visio, as well as proficiency in graphic design software such as Adobe Creative Suite. The SME will be responsible for creating, reviewing, and refining high-quality documentation, delivering compelling presentations, and developing impactful visualizations that effectively communicate complex information.
Key Responsibilities:
Documentation:
• Develop, review, and enhance technical and business documents, ensuring clarity, accuracy, and consistency.
• Collaborate with various departments to create user manuals, standard operating procedures (SOPs), and other essential documentation.
• Implement and maintain document templates, styles, and formatting standards across the organization.
Presentation:
• Design and develop professional PowerPoint presentations that align with organizational branding and messaging.
• Transform complex data and concepts into clear, engaging, and visually appealing presentations.
• Train and support staff in creating effective presentations, providing best practices for storytelling and audience engagement.
Visualization:
• Utilize Excel, Visio, and graphic design tools to create dynamic charts, graphs, dashboards, and flowcharts that support decision-making processes.
• Work with stakeholders to understand data visualization needs and translate them into actionable visual content.
• Stay updated on the latest trends and techniques in data visualization and apply them to enhance business reporting.
Training and Support:
• Conduct training sessions and workshops on advanced Microsoft Office features and best practices for documentation, presentation, and visualization.
• Provide ongoing support to team members, ensuring they leverage Microsoft Office tools and graphic design software effectively.
• Develop and distribute learning materials, guides, and resources to improve overall team proficiency.
Quality Assurance:
• Review and proofread documents, presentations, and visualizations for accuracy, consistency, and adherence to company standards.
• Perform quality checks to ensure all content is error-free, visually consistent, and meets the intended communication objectives.
Qualifications:
#1 requirement, must have 3+ years of ServiceNow experience
Education:
• Bachelor’s degree in Information Technology, Business, Communications, Graphic Design, or a related field. Advanced certifications in Microsoft Office applications and graphic design are preferred.
Experience:
• Minimum of 5 years of experience working with Microsoft Office applications, with a focus on documentation, presentation, and visualization.
• Proven track record of developing high-quality documents, presentations, and visual content for business or technical audiences.
• Experience in training and supporting staff in Microsoft Office tools and graphic design software.
Skills:
• Expert-level proficiency in Microsoft Word, Excel, PowerPoint, and Visio.
• Proficiency in graphic design software, such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
• Strong attention to detail and a keen eye for design and formatting.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Strong analytical and problem-solving abilities, with a focus on creating impactful visual content.
• Ability to manage multiple projects and deadlines simultaneously in a fast-paced environment.
Important Qualifications:
• Microsoft Office Specialist (MOS) certification.
• Experience with other Microsoft tools such as Power BI, Teams, and SharePoint.
• Proficiency in graphic design software such as Adobe Creative Suite
About Seneca Resources:
Seneca Resources is a client driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Virginia, Alabama, Georgia, Florida and Texas that service clients throughout the United States.
We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.
