Primary Duties and Responsibilities:
Act as the face of Maxcess to customers, while managing the needs of the customer through all channels.
Manage all quote and order requests within one hour of receipt from customer or prospect.
Recommend best product based on customers’ business application and technical requirements.
- Provide the best-in-class customer service to internal and external customers.
- Configure, communicate, and follow-up on verbal or written quotations to secure orders
- Configure & process new orders in a timely manner and strive towards an overall reduction of order entry processing time
- Enter die line requests, tech support, engineering, and drawing requests.
- Educate customers about terminology to improve order entry process and customer satisfaction.
- Promote collaboration with engineering and manufacturing to meet customers’ expectations by providing a complete drawing package.
- Support the manufacturing facility’s efforts to maximize revenue on a monthly, quarterly, and yearly basis by driving down units on shipping hold.
- Work with other Departments to manage return authorizations, customer concessions, milestone billing, and overdue invoices.
- Monitor expedited shipment dates to ensure customer requirements are met
- Ensure customer files and notes in CRM are current and up to date.
- Identify trends in customer satisfaction or dissatisfaction and communicate with Account Managers and Management as needed.
- Contact customers following sales to ensure customer satisfaction.
- Cultivate an open communication environment.
- Meet assigned revenue objectives. (Quota)
- Provide all necessary competitive information regarding price targets and production locations.
- Promote waste minimization, energy conservation, and other efforts to meet environmental objectives
- Other duties as assigned to meet departmental and Company objectives.
Required Qualifications
- Bachelor's degree (B.A.or B.S.) from four-year college/university in business, sales, or engineering, and minimum two years’ experience acting as a customer service representative configuring products or parts
OR
- GED/high school diploma with a minimum of four years’ experience acting as a customer service representative configuring products or parts
- Ability to sit for extended periods of time
- Able to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
- Position located in Eureka, MO
- Hybrid office / work from home opportunity following training period
Job Qualifications And Experience
- Excellent organizational skills
- Self-motivation to own complicated tasks with minimal supervision
- Basic mechanical aptitude and ability to read dimensional prints
- Ability to problem-solve and handle rejection while maintaining professionalism and motivation
- Willingness to constantly learn new processes, terminology, and products
- Proficiency in basic algebra
- Good verbal and written communication skills
- Proficiency in Microsoft Word, Outlook, and Excel
- Salesforce and/or Oracle CRM experience are a plus
- Experience in an industrial or manufacturing environment is a plus
- Tag and Label industry knowledge and experience are a plus
Salaried Non-Exempt
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
