Company Description
SWEET ROBO, located in Brooklyn, NY, is a pioneer in design and technology, bringing the future of robotics to the present. The company specializes in fully-automated machines that dispense on-demand treats with the push of a button, creating enchanting experiences for customers. SWEET ROBO offers a business model designed to increase revenue in a cost-effective and low-maintenance manner, making it ideal for various locations such as malls, arcades, movie theaters, and restaurants.
Role Description
This is a full-time on-site role for a Director of Customer Service. The Director will be responsible for overseeing customer satisfaction, managing the customer service team, optimizing customer experience, and leading team management efforts to ensure efficient operations and exceptional service delivery.
Qualifications
- Customer Satisfaction, Customer Service Management, and Customer Experience skills
- Team Management abilities
- Excellent communication and interpersonal skills
- Problem-solving and decision-making capabilities
- Experience in customer service leadership roles
- Knowledge of CRM systems and customer feedback mechanisms
- Bachelor's degree in Business Administration or related field
