Our client is currently seeking a Service Request Management Analyst with Employee Center experience.
This is a contract-to-hire opportunity that is hybrid to downtown Chicago.
RESPONSIBILITIES:
- Review and streamline the existing Service Request catalog
- Develop and implement ServiceNow Employee Center utilizing the streamlined catalog
- Manage the IT Service Management Knowledge and Service Request processes with focus on effectiveness, efficiency, and responsiveness to customer issues/requests or operational issues while ensuring adherence to policies, procedures, and controls
- Provide training materials for Service Request Content Owners (SRO) and Service Request Requesters (SRR) on the Service Request process to ensure ongoing process compliance and adherence to controls
- Consult with SROs to improve the Service Request Catalog / Service Portal / Employee Center
- Consult with SROs on applicable procedures, job aids, process flows, and controls that support Service Request and Knowledge Management processes
QUALIFICATIONS:
- Experience with ServiceNow (required)
- Experience with ServiceNow Employee Center Unified Portal (required)
