Position/title: Tasting Room Associate
Department: Tasting Room
Work Location: San Francisco, CA
FLSA Status: Non-Exempt
Employment Status: Part time
ABOUT ECO TERRENO
Companies, like great wines, are not just produced; rather they are carefully cultivated. We are seeking passionate individuals to join our team at Eco Terreno where we employ our experience in winemaking with time honored traditions in a healthy respect for the land. With 140-acres of certified organic land, planted primarily to vineyards in Alexander Valley near Cloverdale, we are one of the leading wine farms in Northern California.
We combine our expertise in winemaking with timeless traditions and a deep respect for the environment. As a company, we mirror the holistic environment of our farm and approach everything we do with thoughtful intention. The dedicated hands that care for our grapes and all those who take part in our journey to share our wine are cherished as if they were friends and family.
POSITION SUMMARY
The Tasting Room Associate is a supportive role for the Tasting Room. The position supports and collaborates with the Tasting Room Manager to achieve the highest level of service, creative educational programs, and guest satisfaction.
KEY RESPONSIBILITIES
• Ability to relay service expectations and information that are respectful, clear and concise.
• Strong knowledge of ETW that promotes our product and increases opportunities for sales and membership sign-ups.
• Personalized service skills that build loyal guest relationships, instill team comradery, and exhibit vendor appreciation.
• Ability to memorize tasting notes and history to provide a personalized hospitality experience.
• Willing and able to assist in all tasks associated with private events, possibly outside of normal hours.
• Opening and Closing tasks that reflect acute attention to detail.
• Organization skills that help you and the team execute a seamless flow of service.
• Active participation that supports all team members in achieving elevated, elegant, warm and hospitable execution of tableside service reflecting our standards.
• Attention to detail and the team’s ability to fully and thoughtfully complete all tasks.
• Attention to cleanliness of all areas (both inside and outside).
• Ability to recognize guests expressed and unexpressed wishes and needs.
• Practice strong, empathetic verbiage and conflict resolution skills.
• Intuitive awareness of opportunities that may compromise the safety of our team and guests. This can be something as simple as floor mat placement on wet, rainy days to avoid slip and falls or something as critical as calling for police intervention.
JOB REQUIREMENTS
• Minimum of 1 year of Hospitality experience.
• Sommelier education/experience preferable.
• Ability to lead a team driven and supportive experience offering the highest level of guest experience.
• Desire to be an active and participatory part of service to ensure a successful day.
• Strong knowledge of wine and food pairing.
• Strong observational skills and multi-tasking abilities.
• Ability to work in a fast-paced environment.
• Ability to create a warm and sincere ambience while being flexible and amiable at all intervals of service.
• Strong observational skills.
• Refined social skills highlighting empathetic awareness and intuition.
• Ability to adopt and implement new ideas to create an ever-growing and evolving workplace.
• Extend graciousness at every opportunity to all internal and external guests.
• Desire to support others in their efforts and to work as a team towards the same end goal. To have all guests walk away feeling like they were truly cared for.
OTHER PREFERRED JOB QUALIFICATIONS
The above information is representative of the work performed in this position; however, it is not all-inclusive. The omission of a specific duty or responsibility does not exclude it from the position if the work is similar or related to the essential duties and responsibilities.
LANGUAGE SKILLS
• Fluent in English (Required). Strong oral communication skills (e.g., in-person conversation with guests and phone calls) and written communication skills (e.g., emails and letters to guests). Ability to read and interpret documents such as sales procedure and operational documents and scripts and to write routine report/spreadsheets.
MATHEMATICAL SKILLS
• Intermediate: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
• Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
• Intermediate Microsoft Word, Excel (formulas and data manipulation) and Outlook (or equivalent programs preferred); Cloud-based Point of Sales Software; basic graphic art file manipulation
PHYSICAL DEMANDS
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, climb stairs, talk, hear, taste and smell. Must possess vision, hearing and sufficient digital manipulation skills to utilize POS equipment. The employee may be frequently required to climb and balance, stoop, kneel and crouch. The employee must be able to frequently lift and carry up to 50 lbs.
WORK ENVIRONMENT
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. At Eco Terreno we believe in treating everyone fairly and equitably. We reject discrimination in all its forms protecting our team members,
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Email Tatiana@ecoterreno.com with any questions. Do not send resumes, No phone calls please.
