Position overview:
The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.
Job Responsibilities:
- Provide technical support for incident and request tasks related to deployed infrastructure services, including moves, adds, and changes for end-users.
- Offer training, problem resolution, and support for hardware, software, and operating system upgrades for end-user computing devices (PCs and mobile devices).
- Assist in establishing and monitoring service delivery metrics and customer satisfaction levels.
- Provide end-user support for collaboration tools, including video conferencing systems, Smart displays (e.g., Surface Hubs), Skype for Business, and Microsoft Teams.
- Support Local Area Network (LAN) and Wireless Network services.
- Assist end users with Active Directory, DHCP, DNS, and print/file services (including Follow Me Print).
Basic Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or 7 years of relevant IT experience in lieu of a degree.
- Minimum of 1 year of experience providing end-user IT support, with demonstrated ability in setting up and supporting hardware, peripheral devices, software, video conferencing, and operating systems.
- At least 1 year of experience utilizing incident and request management systems, such as ServiceNow.
- A minimum of 1 year of experience supporting executives and VIPs.
