About Second Helpings Atlanta
Second Helpings Atlanta (SHA) works to reduce hunger and food waste in Metro Atlanta by rescuing surplus nutritious food and distributing it to nonprofit partners with feeding programs. Learn more at www.secondhelpingsatlanta.org.
At SHA, we value collaboration, curiosity, kindness, and impact. We’re a small, resourceful team that builds trust, supports each other, and embraces creative problem-solving while having fun in the process.
Position Overview
As the Volunteer & Food Network Coordinator, you will play a pivotal role in engaging volunteers and managing daily food rescue operations. This includes onboarding new volunteers, coordinating food pickups and deliveries, troubleshooting daily operational challenges, and driving initiatives to improve volunteer and community partner experiences. The role requires strong communication, relationship-building, and organizational skills.
Key Responsibilities — Volunteer Communication & Engagement
- Serve as the main contact for volunteer inquiries related to food rescue routes and events.
- Manage the main phone line, forwarding messages as necessary.
- Cultivate strong, positive relationships with volunteers, ensuring they feel valued and supported.
- Develop and execute volunteer recruitment strategies, including representing SHA at community events to expand the volunteer network.
- Maintain ongoing communication with volunteers via check-ins, digital platforms, phone calls, and meetings.
- Identify and address volunteer shortages in collaboration with the Director of Programs & Operations and the Operations Team.
- Plan and coordinate volunteer onboarding, orientation, appreciation events, and recognition activities.
- Schedule and organize group volunteer events with corporate and community partners.
- Support other volunteer operations as needed.
Key Responsibilities — Food Network Coordination
- Manage and maintain food rescue routes and volunteer schedules in Salesforce.
- Monitor route accuracy, implement schedule updates, and resolve issues raised by donors, agencies, or volunteers.
- Maintain a log of operational issues and collaborate with the Director of Programs & Operations to address them.
- Communicate with food donors and partner agencies about scheduling, changes, and issue resolution.
- Participate in weekend duty rotations (approximately once a month) with the Operations Team.
- Support other food network operations as needed.
Skills and Qualifications
- Commitment to SHA’s mission and an understanding of food rescue and hunger relief operations.
- Proven experience in volunteer recruitment, engagement, and retention, with the ability to attract diverse volunteers.
- Excellent relationship-building skills with diverse groups of volunteers and stakeholders.
- Strong problem-solving abilities, with a track record of managing conflicts effectively.
- Flexibility and adaptability in a fast-paced, dynamic nonprofit environment.
- Strong written and verbal communication skills, with the ability to respond quickly and clearly to team members and external partners via email, phone, and text.
- Ability to prioritize tasks and manage emergent issues efficiently.
- Experience with CRM systems (Salesforce preferred, but willing to train the right candidate).
- Proficiency with Google Suite and advanced Excel skills.
- A passion for streamlining processes to improve volunteer and operational experiences.
- Enthusiasm for teamwork and SHA’s mission to reduce hunger and food waste.
- Ability to lift up to 25 pounds (moderate lifting may be required).
Compensation & Considerations
- Salary: $55,000 annually.
- Benefits: 15 days PTO, 10 paid holidays, health insurance, and a 403(b) plan.
- Hours: Flexible working hours within SHA’s core schedule (Monday-Friday, 8:00 AM to 4:00 PM). Evening and weekend hours may be required.
- Work Model: Hybrid (remote and in-person).
- Travel: Occasional travel within Metro Atlanta for events and meetings.
Second Helpings Atlanta is an equal-opportunity employer. We value diversity and inclusivity and encourage candidates of all backgrounds to apply.
To Apply
Please submit your resume and cover letter, responding to the position description and SHA’s mission, to Ricky Hyde, Director of Programs & Operations, at RickyHyde@secondhelpings.info.
