AWS Connect Developer
Specialization: Cloud Infra Implementation
Technical Skills with 3-5 Years Experience:
- AWS Lex
- Cloud Contact Center Implementation
- AWS Kinesis
- Amazon Connect
- AWS Lambda
Role Description:
- Provide functional and/or technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications.
- Assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests.
- The Amazon Connect Developer will be responsible for developing and testing IVR contact flows under the supervision of a lead developer.
- The role requires experience with Amazon Connect and Lex implementations and developing integrations with 3rd party systems.
Basic Qualifications
- Experience in developing Amazon Connect contact flows using Lex, Dynamo DB, Lambda and API Gateway (pref. in GovCloud
- Hands-on AWS experience with at least 1 full life cycle Amazon Connect implementation (preferred in an Enterprise scale env)
- 3+ years of contact center technology experience (preferred in an Enterprise scale environment)
- Must have experience designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
- Must have strong programming skills in Python and Java over AWS Lambda API's.
- Experience with development and version control tools like Github, AWS Codepipeline
Education Level: B.S
Work Location: 100% On-site Washington, D.C.
Clearance Required: Public Trust
