Hiring- Technical Customer Support Representative- Fully Remote
Job Title: Technical Customer Support Representative (Technical background must)
Location: Fully Remote
Technical Support Representative
• POLISH/ENGLISH SPEAKING*
Must have fluency in POLISH and English
3rd shift openings, total of 1 needed
Note additional number of positions on job posting is to account for falloff, etc.
All positions are remote. Please target those within the Eastern time zone preferably.
Hours: 11pm-7am (flexible on a case-by-case basis, must be approved by Zebra) Candidates to fill out availability sheet.
Training: Evening Shift: November 11th-15th 6pm-10pm
• MUST BE ABLE TO TRAIN EVERYDAY, NO MAKE UP DATES*
Hours for project: November- 20 hours per week up till December 26th
December 26th- January 12th 20-40 hours per week dependent upon activity.
Note: January 13th will start offboarding talent no longer needed. May keep others on through February, no guarantee.
Holidays worked: New Year's Eve/New Year's Day MUST WORK DATES:
• Jan 6th and 7th are must workdays, shifts will start at 4am on these 3 days*
Equipment needed:
Must have own PC or Laptop and able to support Windows 10 and be able to download software. Must have good internet connectivity. Dual Monitors are strongly needed, as well as a headset.
Onboarding:
• Education and Employment verifications are not required- waived by client*
THC not required as part of drug screening Drug screenings must start October 11th
Suppliers: All submittals must include the Holtsville Call Center Pre-Screen Questionnaire (Sent via email to suppliers). This must be completed by the candidate & not the supplier. Any submittals without this questionnaire will be rejected. PLEASE INCLUDE QUESTIONNAIRE AT THE BOTTOM OF RESUME IN ONE ATTACHMENT FOR EASY REVIEW.
Overview:
Provides front-line customer service support via phone to all Zebras internal and external customers. Zebra Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory. They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard. We walk the clients through the set-up and inventory process if needed and assist them with any questions they may have.
Responsibilities: Technical Support
No medical billing, etc. Those with technical background will be considered first.
1. Helps customers during all phases of the inventory process.
2. Assists customers with their questions about how to set up and operate our equipment to successfully conduct their inventories.
3. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
4. Prepares and enters required client information/requests into departments database to document customer interaction and resolution.
5. Works under close supervision to answer questions regarding company products and services.
6. Directs callers to appropriate resources
7. Escalates complex questions to more senior representatives Qualifications
8. HS Diploma and College background required.
9. Light IT background preferred.
10. Prior customer service experiences a must.
11. Excellent communications skills.
12. Computer literate; exposure to Windows environment.
13. Worked remote previously preferred
14. Spanish speaking needed
15. Flexible availability (especially weekends)
