JOB SUMMARY
The primary focus of Business Systems Analysis job function is to perform thorough analysis of business processes and technology, and customer and end-user needs to define functional and non-functional requirements for technology solutions. The Business Systems Analyst has the primary responsibility to elicit, analyze, validate, specify, verify, and manage the real needs of the stakeholders, including customers and end users, and serve as the conduit for requirements that flow between the customer unit and the technical team. The Business Systems Analyst will also provide project management support related to the implementation of technology and assist the IT Support function specific to business processes and technology solutions. The Business Systems Analyst is sometimes also known as requirements engineer, business analyst, system analyst, or analyst. A Business Systems Analyst is involved at some level throughout the entire system development life cycle. Upon establishment of the requirements baseline, the focus is shifted towards managing the requirement specifications.
DUTIES
- Responsible for eliciting requirements using a variety of activities and tools.
- Leads the decomposition of high-level business and user requirements into functional requirements and quality attributes.
- Responsible for the creation of strategic and tactical direction of the initiative by facilitating requirements review and approval with business owners, project team and management.
- Responsible for developing, analyzing and creating communication content and implementing communication strategy including delivery of communications to project stakeholders. Independently, determines communication methods, frequency and audience.
- Develops and implements initiative’s/product’s vision and scope by defining and prioritizing sub activities, directing meetings as required, identifying operational impacts and creating mitigation plans, designing content of task outlines and user requirements, and clarifying and documenting processes, policies, and procedures.
- Evaluates moderate to highly complex business requirements and interprets them to design the technical specifications to support the business need.
- Co-facilitates requirements prioritization with project managers and/or Senior Business Systems Analysts.
- Facilitates and leads group sessions for problem solving, initiative planning, proposal creation, etc.
- Establishes the strategic direction of process and system improvements initiatives by working with business owners.
- Performs moderate to highly complex business analysis, reengineering, and work process improvement activities.
- Performs research and analysis for planned or proposed changes to business; based on this analysis, recommends course of action for implementation.
- Develops solutions of moderate to high complexity which requires regular use of ingenuity and innovation, and ensures solutions are consistent with organization objectives
- Build out technology solutions, e.g., data gathering, system configuration, testing, etc. to meet stated business objectives
- Provide project management support for technology initiatives
- Assist employees with business processes and technology solutions in person, by telephone or through email communication
- Works directly with vendors as needed
QUALIFICATIONS
EDUCATION: 4 years of college coursework in information technology/systems, business administration, or computer science (or equivalent experience)
EXPERIENCE: 3-5 years full-time employed Information Technology experience. 3 years business technical analysis or technical project management experience.
SKILLS/ABILITIES
- Knowledge of Windows 10/11, Windows Server, Microsoft 365, Active Directory, email administration, HTML, VoIP phone systems
- Knowledge with configuring workstations, laptops, smartphones, and peripherals
- Excellent verbal and written communication skills
- Able to effectively communicate technical information with non-technical stakeholders
- Strong interpersonal skills for collaborating with cross-function teams
- Ability to build relationships with stakeholders at all levels of the organization
- Strong attention to detail and organizational abilities
- Ability to manage multiple tasks and projects simultaneously
- Proficiency in creating clear and concise documentation
- Such as business requirements, use cases, and technical specifications
- Excellent customer service skills
WHY WORK FOR US?
Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses. We have great benefits that include, but not limited to:
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Disability insurance
Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies (GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website www.royalbusinessbankusa.com. Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
