Full job descriptionYour Opportunity:
You have the opportunity to be surrounded by, learn from, and grow with the top 1% of real estate professionals in North America. Come grow with us as the Operations Manager of one of the fastest-growing, fastest pace, high volume real estate teams in Austin. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.
What You’re Great At:
You are an organized, methodical, detail oriented, and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.
What You’ll Do:
- Build, implement, maintain, inspect, and OWN all systems for delivering excellent internal and external customer service, internal communication, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
- Conduct accountability assessments of all lead generation platforms.
- Lead, collaborate with, and develop virtual staff and in house staff where needed.
- Brand building and awareness within the industry.
- Manage the quality of all listing launches and contract to close, including overseeing a virtual professional and in office professional who completes many of the tasks and creating systems for increased efficiencies and experience.
- Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
- Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers. Maintaining relationships and garnering sponsorship dollars and opportunities.
- Plan, collaborate on, and execute multiple events per year for clients that are done at a high level to drive business referrals.
- Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
- Create, add to, and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
- Manage Team Social Media Platforms with support from virtual staff.
- Provide general administrative support including opening and distributing mail, answering phones, maintaining supplies, office equipment, and software.
- Keep the Director of Operations informed of any challenges that arise and bring potential solutions.
- Commit to weekly coaching sessions with the Director of Operations, weekly PLACE operations training, weekly Brivity training, and conferences deemed important by the Director of Operations.
Skills and Character Necessary:
- Notice and take pride in the details
- Team player
- Proven ability to lead yourself and others with conviction
- Owning projects once asked to do them and providing DOO with status updates
- Ability and desire to focus on one task for at least an hour during time blocks
- Positive and direct communication, both written and verbal
- Ability to problem solve and use critical thinking daily
- Have a “do whatever it takes” mentality
- Follow a current process as well as improving them and create new processes
- Learning-based and growth-minded
- Proactive vs. reactive
- Impeccably organized
- Knowledge of basic office suite software and calendaring systems
- Excellent time management skills
- Concerned about doing things the right way
- Calm and motivated under pressure
- Have patience with a high volume, detailed role
- Use social media for the benefit of the company as an ambassador
- Flexible
Required Background:
- Requires a prior work history that demonstrates the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team
- Ability to write reports, business correspondence, and procedure manuals
- 2+ years experience in a real estate operations role
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Austin, TX 78746 (Required)
Ability to Relocate:
- Austin, TX 78746: Relocate before starting work (Required)
- Work Location: In person
