Russell Tobin's client is hiring a Customer Service Banker to work in Gresham, OR
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Employment Type: Contract/Onsite (with possibility of converting to Hybrid)
Location: Gresham, Oregon 97230
Pay rate: $26-$28/hr. DOE
Responsibilities:
- Maintains and expands the relationship with customers by providing overall customer support services.
- Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship.
- Identifies products and services that meet customer's needs.
- Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures.
- Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.
- Service customers phone and email inquiries.
- Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
- Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expend knowledge base.
Basic Qualifications:
- Associate degree, or equivalent work experience
- Three to five years of experience in financial services industry
Preferred Skills/Experience:
- Excellent verbal, written, and interpersonal communication skills
- Outstanding customer service and problem resolution skills
- Proficient computer skills, especially Microsoft office applications
- Experience with department-specific systems
- Advanced knowledge of departmental and bank products and services
- Technical support and/or cobrowse skills
- Preferred understanding of digital capabilities with experience in Information Technology environment
- Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
