JOB DESCRIPTION:
Primary responsibilities of this position relate to integrating the day-to-day IT activities to ensure the delivery of services, developing and maintaining client relationships locally, and for managing requests for minor enhancements. The individual who fills this role is responsible for managing outcomes and results, improving the overall delivery of IT services, and for enhancing our clients’ use of enabling technologies. Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.
RESPONSIBILITIES:
• Manage integrated IT services for their assigned sites, working with Performing Service Provider (PSP) resources—coach, counsel and mentor suppliers as required to provide effective integrated services
• Understand, for each business unit, what their overall business plans are and the role each site has in achieving those objectives
• For each critical system at a site, understand the business requirements and manage the delivery of services to meet expectations
• Develop strong collaborative IT, SIAM, Performing Service Provider (PSP) and business working
relationships to ensure effective IT services
• Engage IT strategic teams to manage business client operational escalations.
• Establish and maintain regular communications with business clients regarding local IT service
activities
• Ensure effective local/assigned site IT change management execution, following the ITIL framework and Delphi/SIAM standards and processes, including coordination of local maintenance windows and IT Solution Delivery scheduling considerations
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