Title: Desktop Support Technician
Location: Artesia, New Mexico
M-F 7:30a - 4:30p
L1 support - will be taking calls and assisting employees with basic desktop support (setting up printers, troubleshooting network issues, etc).
Top skills:
-Provide advanced desktop, application and infrastructure troubleshooting
-Ability to work with others
-Experience with Microsoft 365
-Customer Service skills
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
• Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals
• Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed
• Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues
• Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
• Updating physical assets within asset management tracking system
• Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices
• Performing customer service representative responsibilities as needed
• Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction
Experience:
A minimum of six years of job-related experience required
Education:
A minimum of a high school diploma or equivalent is required
