Job location:- Dallas Texas Onsite and Nearby Dallas Texas Remote only for US Citizens and Person having Green Card Can apply.
· Full time Windows Senior System Admin (Tier 2, Tier 3 ) position at Moksh Tech leading MSP & Software Development Company at Prahladnagar, Ahmedabad, Gujarat, India (www.mokshtech.net)
· Candidate should have excellent spoken and written English language skills.
· Provide support to US, UK, Aus based clients. Should be willing to work in any of the shifts according to client's requirements.
· 4 – 15+ years' experience in a Windows System Admin role
· 4 - 15+ years in customer service
· Microsoft Certification
· Candidates having experience in MSP environment and working experience with US based Clients will be given preference.
Required Technical Experience:
· Experience supporting Active Directory including group policy, PowerShell scripting & domain trust
· Proven ability to manage server roles & features, regular support operations, end-users support calls.
· Managing Exchange and Office 365 environments
· Have Done Migration work for Office 365 and Azure environments.
· Having hands on good experience on Virtualization (VMWare, Hyper-V)
· Proven experience managing industry-leading cloud provider platforms: Azure, AWS (Preferably AWS trained / Certified -AWS Cloud workspace)
· Proven understanding of how VOIP Services / Support if any Call Center experience)
· Experience managing remote access solutions including Microsoft RDS, Cyberoam Firewall administration
· Experience in Firewall / Switching.
· Experience in Patching.
· Experience in Intune.
· Experience in MDM.
· Experience in Backup like Veeam etc.
· Experience in Azure AD, AD Sync and Azure VM.
· Experience working with vendors, Microsoft licensing in an introductory support role
· Proven experience troubleshooting ISP related issue and co-ordination with the vendor's
· Comprehensive knowledge of managed services & multi-tenant support environments
· Must have good written and verbal communication skills.
Preferred Attributes:
· An ability to participate in many projects simultaneously.
· Great attention to detail and a high level of organization.
· The desire to work as part of a team.
· Critical thinking aptitude.
· Empathy for our customers and team members and their circumstances and a desire to
help them.
· A positive, courteous demeanor.
· An aptitude towards service.
· Ability to learn from experience.
· Ready to work in any shifts including night shift.
Moksh Tech
We are a leading global outsourcing services company with highly skilled Professionals working for our clients and partners. We provide reliable, secure, and cost-effective services 24/7/365. Our global outsourcing services touch information technology, administrative back office services and commercial carpet industries.
Our goal is providing unique value-added outsourcing services that enables companies to strategically focus on their core businesses while we take care of all other non-core activities that may constitute distraction to your primary mission.
