Shape the Future of Patient Care with Performance Ortho
Join our dedicated team at Performance Ortho, a leader in orthopedic healthcare, where we’re committed to providing exceptional patient experiences across multiple facilities. As a Patient Care Coordinator, you’ll play a pivotal role in ensuring seamless office operations, patient satisfaction, and top-tier administrative support. This is an opportunity to leverage your healthcare experience and make a tangible impact on our patients’ well-being.
Position Objectives
- Serve as a key touchpoint for patients, ensuring they feel valued and understood throughout their visits
- Exhibit professionalism and empathy, building patient trust through expert handling of inquiries and scheduling needs
- Drive operational efficiency by ensuring smooth and timely check-in and check-out processes
- Act as a liaison between patients and clinical teams, offering compassionate support and directing concerns to appropriate channels
- Maintain composure in dynamic situations, demonstrating a solutions-oriented mindset in addressing issues.
- Uphold our organizational values when making decisions related to patient care, balancing empathy with operational effectiveness
Education and Experience
- Minimum of 3-5 years of experience in customer service, hospitality or healthcare administration
- Prior experience in a medical or clinical office setting preferred
- Bachelor’s degree in healthcare administration, business, or a related field preferred, not required
Key Competencies
- Exceptional interpersonal and communication skills, capable of navigating sensitive patient interactions with ease
- Strong problem-solving abilities with the capacity to make decisions confidently
- Detail-oriented multitasker, able to balance competing priorities in a dynamic environment
- Mastery of administrative and office management functions, including Microsoft Office and medical office equipment
- Proficiency in medical records management and scheduling software systems
- A deep commitment to providing extraordinary service and fostering patient satisfaction
Key Performance Indicators
- Excellence in patient interaction and satisfaction
- Timeliness and accuracy of administrative tasks
- Effectiveness in problem resolution and patient care facilitation
- Adherence to performance and service standards of Performance Ortho
Compensation:
$40,000- $52,000 per year, plus annual bonus opportunity
Location:
Willing to work in Somerset County, NJ
Benefits:
401(k) matching
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Professional Development
