Process Improvement Consultant
With our history of reinvention, discovering new ways to help our customers and our people is always on our agenda. Explore different career possibilities to develop your skills and knowledge. We believe everyone has the potential to uncover new ways of thinking, new approaches to solving problems and to grow in this exceptional business.
Consultant, Process Improvement
The Process Innovation Consultant plays an important role in identifying, developing and implementing innovative HR processes to enhance efficiency, streamline operations and drive sustainable growth. Collaborating with cross-functional teams to assess current workflows, identify bottlenecks, and design and implement cutting-edge solutions and processes that have the employee experience at the core. Partnering directly with the Change Enablement team to customer-test processes and carry out the necessary training and education on new or changed processes.
What You’ll Do
Lead the development and governance of the HR Process Framework
Proactively identify opportunities to enhance HR processes to improve efficiency and streamline operations
Lead the development of innovative solutions and processes that address identified bottlenecks and challenges within HR processes/workflows
Work closely with cross functional/regional teams to assess current processes/workflows, gather input and develop solutions that address issues/concerns
Ensure that process innovations prioritize the employee experience, fostering engagement, satisfaction and productivity
Design and implement cutting-edge solutions and processes, leveraging best practices, where possible at a global scale with limited regional adoption (except where legally required)
Collaborate with Change Enablement Team to customer-test new processes and ensure smooth implementation through training and education change enablement interventions
Drive activities that focus on continuous improvement within HR by regularly assessing processes, gathering feedback and making adjustments as needed to optimize efficiency and effectiveness at a Global level where possible
Utilize data and analytics to inform decision making and measure the impact of process innovations on key performance metrics
Provide training and education on new or change processes as part of Business Unit adoption plans
What You’ll Need
Expertise in process improvement methodologies such as Lean Six Sigma, Agile or Kaizen to effectively identify, analyze and implement process enhancements
Strong innovative thinker to identify creative solutions to complex problems and drive continuous improvement within HR processes
Ability to collaborate effectively with cross-functional teams and stakeholders to gather insights, inputs, assess workflows, and develop solutions that meet the needs of the different and various stakeholders
Experience in change management principles and practices to effectively manage resistance to change, gain buy-in from stakeholders and ensure successful adoption of new processes as part of Business Unit adoption plans
Strong analytical skills to analyze data and metrics, identify trends and patterns, and measure the impact of process improvements on key performance indicators
Excellent communication skills with the ability to convey complex ideas and concepts to stakeholders in a clear and simple manner and to facilitate knowledge sharing and training initiatives
Understanding of the importance of the employee experience and ability to identify process improvements that enhance employee engagement, satisfaction and productivity
Growth mindset, open to new ways of working and experience of bringing teams/groups together
