JOB SUMMARY
Manage overall operations and is responsible for the effective and successful management of labor, productivity and quality control as established and set for the Historical Digital Records Project (HDRP) Teams. Responsibilities include tracking business results, monitoring production KPIs and ensuring the timeline is met while managing multiple teams. Operations manager duties and responsibilities may include interviewing, selection, hiring and training new and existing employees. They are responsible for multiple teams in various geographic locations.
JOB RESPONSIBILITIES
- Recommend, implement, and insure adherence to policies, procedures, processes, standards, and workflows, related to Cemetery operations.
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
- Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
- Establish production KPIs and conduct quality assessments to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Collaborate with cross-functional teams to improve proprietary tools and systems
- Lead, motivate, and support multiple location teams within a time-sensitive and demanding environment
- Planning, assigning, and directing work of multiple teams; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans
- Managing needs of internal and external customers
- Work closely with location management teams to set and/or implement policies, procedures, and systems and to follow through with implementation.
MINIMUM Requirements
Education
Bachelor’s Degree Preferred
Certification/License
Lean Six Sigma Green Belt preferred
Experience
A minimum of 4 years applicable work experience in managing operations and/or process improvements
Knowledge, Skills and Abilities
Ability to travel >80%
Efficient team management skills
Good knowledge of operations management
Strong knowledge of process improvement
- Highly detail oriented with a careful eye for quality control and presentation of Advanced Excel skills (complex formulas, pivot-tables, v-look-ups and other advanced functions) a plus
- Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints
- Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups
- Excellent critical thinking and problem solving skills
- Diplomacy and influence skills, conflict management skills
Work CONDITIONS
When considering the work hours associated with this job, the following factors may apply:
Work Environment
- Work indoors and outdoors during all seasons and weather conditions
- Significant amount of local and/or multiple location traveling required
- Business casual dress is required
Work Postures
- Frequent, continuous periods of time standing, up 6 hours per day
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
Working beyond “standard” hours as the need arises
Travel up to 85%
