Your future duties and responsibilities
Collaborate with the ServiceNow development team to understand platform customizations, integrations, workflows
• Create, maintain, and enhance Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
• Assist in troubleshooting and analyzing platform issues, incidents, and requests as needed.
• Administer ServiceNow instances, including user management, data import/export, performance monitoring, and scheduled maintenance.
• Investigate and document technical processes, configurations, and customizations within the ServiceNow platform.
• Develop and maintain comprehensive technical documentation, including system design specifications, configuration guides, and developer notes.
• Create and update user manuals, training guides, and knowledge articles for various audiences, including end-users, administrators, and technical teams.
• Ensure that all documentation meets organizational standards, follows best practices, and is version-controlled.
• Regularly review and update technical documentation to reflect changes in the platform, including new releases, upgrades, and customizations.
Required Qualifications:
ServiceNow Certified System Administrator (minimum requirement).
• At least 2+ years of experience in ServiceNow administration and development.
• Familiarity with ServiceNow modules such as Incident, Problem, Change, Knowledge, CMDB, or Service Catalog is highly desirable.
• Proven experience in technical writing for software or IT-related projects, preferably with a focus on documentation for technical and end-user audiences.
• Strong understanding of ServiceNow technical elements, such as business rules, client scripts, UI policies, workflows, integrations, and scripting.
Skills:
- ServiceNow Development - 4 year(s)
- Technical Writing - 4 year(s)
- ServiceNow
- SQL - 6 year(s)
- Health Insurance
