Overview: The Service Desk Support Specialist will manage Workday-related tickets and provide technical support during the system's go-live. This role involves resolving technical issues, training contractors, and efficiently handling service desk requests.
Key Responsibilities:
- Act as the primary contact for Workday support and training.
- Manage and resolve tickets through the service desk, prioritizing issues using ITIL best practices.
- Provide phone and online support for technical troubleshooting.
- Maintain and update ticket documentation and knowledge bases.
- Escalate unresolved issues to appropriate teams.
Qualifications:
- 1+ years of experience in customer service, preferably with ticketing systems.
- Familiarity with ITIL, Windows/Mac OS, Office 365, and basic networking.
- Strong problem-solving, communication, and multitasking skills.
