EDI Analyst
With end-to-end capabilities, CGS's BlueCherry software enables many of the world's most recognized fashion and apparel companies to manage critical business transactions and concept-to-consumer processes to improve speed to market, gain greater process visibility and control, increase productivity and operational efficiency, reduce costs and enhance competitiveness.
This position will be responsible for providing EDI Support.The position will provide prompt responses to customers as they have questions regarding, functionality, setup or potential issue they are having running processes. Responsibilities include setting up EDI trading partnerships in the system including research, analysis, setup, testing, implementation, initial production support, and documentation.
Essential Functions:
- Provide support to clients on EDI to coordinate EDI activities with different trading partners
- Review setup in the ERP system to meet internal and external requirements
- Investigate and troubleshoot issues in ERP modules, shipping, pick/pack ticketing, order processing, invoicing, and accounting
The ideal candidate:
- Has a 'can-do' attitude and the energy to keep up in a fast-paced environment
- A self-starter who is persistent, tenacious, and dedicated to achieving goals
- Excited to learn and further develop technology skills to grow into a project management or tech. role
- Great phone personality
- Creative and tech. savvy
- 2+ years of business analysis/ system support experience
- Experience with implementation of EDI processes to support business unit EDI initiatives with internal and external customers
- Experience with 850, 810, 856, 832, 855, 852
- Strong analytical, problem-solving, and organizational skills.
- Must be detail-oriented with emphasis on quality and a proven ability and desire to learn/utilize new technologies.
- Minimum of 1 year experience with Gentran Windows based server product and/or TIE Commerce eVision produce
Responsibilities:
- Contribute to a team that has over 30+ years, providing technology solutions to clients in the fashion and apparel industries.
- Follow-up on inbound client inquiries through efficient and prompt outreach
- Determine resolutions to customers' questions and/or issues
- Document known resolutions to customers FAQs
- Provide information to development teams by collecting, analyzing, and summarizing findings based on customer reported issue to develop resolution where appropriate
- Quick learner of new software functionality to ensure appropriate support is provided.
- Maintain frequent communication with client while their issue is being resolved.
Attributes:
- Able to thrive in a fast-paced, customer-focused, environment.
- Ability to multi-task and stay organized in a dynamic work environment.
- Ability to solve problems quickly and completely.
- Possess excellent communication skills, with an emphasis on verbal and written communication.
- Ability to work autonomously and collaboratively to bring projects to completion.
- Must work well within a cross-functional team environment.
