Job Title: ServiceNow Architect
Job Location: Baltimore, MD - Onsite
Duration: 18 months contract
About Edify
Headquartered in Naperville, IL, we are a dynamic team with over two decades of industry expertise, dedicated to delivering robust business solutions, staff augmentation, and a comprehensive range of application and web services. Recognized as one of INC. Magazine's Fastest Growing Private Companies, we're committed to empowering businesses with innovative technology solutions.
At Edify Technologies, we partner with customers globally, empowering them to enhance their technology footprint, reduce unnecessary costs, develop sustainable IT solutions, and gain a competitive edge in today's digital world. We believe in creating an impact through innovation, driving tangible results that propel businesses forward.
Responsibilities:
- Architect, configure, and customize the ServiceNow platform to meet the organization's specific needs and requirements from multiple teams within the organization.
- Define and manage data structures, such as tables, fields, and relationships.
- Architect, design, and implement business rules, workflows, and UI policies.
- Define roles, and groups required for each workflow; access and permissions based on organizational requirements and provide support for workflow or story related issues.
- Enhance the existing Incident management workflows and define SLA’s and Approvals
- Design and implement Problem Management processes in ServiceNow according to Agency requirements
- Design and implement the Change Management module according to the Agency requirements and ITIL best practices
- Design and implement the Service Catalog.
- Create and manage service requests and service offerings as defined by the Agency
- Integrate ServiceNow with internal applications.
- Implement automation through workflows, scripting, and orchestration
- Develop and maintain reports and dashboards to provide insights into IT service performance.
- Plan and execute platform upgrades, manage patches and updates to ensure the platform's security and stability.
- Design and implement the Knowledge Management module.
- Identify and address issues related to performance and scalability as needed.
- Provide training to end-users and other administrators.
- Document configuration changes, processes, and best practices.
- Design and implement the ServiceNow CMDB as defined by the Agency
Required Skills:
- 5 years of experience designing and creating incident, problem, and change management modules in ServiceNow, developing and maintaining the Service Catalog.
- 2 years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
- 2 years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
- Familiarity with integrating ServiceNow with other systems and applications.
- Ability to create and customize reports and dashboards within ServiceNow.
- Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).
Preferred Skills:
- Minimum of 8 years of experience architecting the ServiceNow platform.
- 5 years of experience with ServiceNow development, including creating custom applications and modules.
- 5 years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness.
- Experience with planning and executing ServiceNow platform upgrades and migrations.
- Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS.
- ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas.
- ServiceNow Certified System Administrator (CSA) certification.
- ITIL (Information Technology Infrastructure Library) certification.
We Believe in Diversity & Inclusion
As a minority-owned company, we deeply value and prioritize inclusion and diversity within our organization. We believe that a diverse and inclusive workforce fosters innovation, creativity, and empathy, leading to a richer and more rewarding work environment. We are committed to cultivating a workplace where every team member feels valued, respected, and empowered to contribute their unique perspectives and talents. Join us and be a part of a team that celebrates diversity, cherishes different perspectives, and fosters a collaborative and supportive community.
#InclusionAndDiversity #Empowerment #EdifyTechnologies #JoinOurTeam #Hiring
