End User Support Specialist - on-site 5 days a week in Alpharetta, GA - Ideal candidate must live within 30-35 minutes from the headquarters due to the amount of heavy traffic in that area.
2+ years minimum experience - 70% of job will be re-imaging of laptops, and asset management, as well as decommissioning of equipment.
Must be reliable, have a solid work ethic, hungry to learn and grow with the team.
Exceptional communications skills ( verbal/written), able to follow directions, work independently, self motivated, Can-Do attitude.
Need this resource to start by February 12th.
This position primary responsibility is PC imaging, asset management and some level 2 support.
RESPONSIBILITIES
•
Responsible for imaging and configurations of PC. Secure disposal aligned to company policies & standards. Utilize IT incident/change/asset management system to document, prioritize and track requests.
70%
•
Troubleshoot and provide support on PCs (laptops & desktops) and wireless devices including but not limited to iOS, Android tablet, smartphones, hand held scanners to all levels of end users.
15%
•
Install, maintain and repair PC hardware and software. Coordinate hardware warranty repairs with our vendor as required.
15%
ADDITIONAL RESPONSIBILITIES
•
Adherence to IT procedural guidelines and policies.
•
Decomissioning and disposal of IT equipment and responsible for the accuracy of the Asset Management information.
•
Performs other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Education
Major/Area of Study
Required/Preferred
H.S. diploma/GED
High School Diploma or equivalent
required
Experience
Years of Experience
Experience Details
Required/Preferred
Three years or more
At least 2+ years of experience in IT Support.
required
Strong intermediate experience and knowledge in troubleshooting Smartphones and Tablets (Android and iOS).
required
Strong intermediate experience and knowledge in troubleshooting Office applications (including Outlook), Internet Explorer, Teams and Adobe applications.
required
Knowledge and experience in troubleshooting network issues, TCP/IP, DNS and DHCP.
required
Strong intermediate experience and knowledge in troubleshooting printers.
required
Experienced utilizing a Help Desk ticketing queue.
required
Skills and Abilities
Skill Area
Description
Required/Preferred
Strong oral and written communications skills.
required
Excellent analytical/technical ability and problem solving /troubleshooting skills.
required
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
required
Ability to work independently and as a member of a team in a fast paced multi-task environment with minimum supervision.
required
Work well under pressure, successfully meet schedules, work independently while interacting with personnel from differing management levels, and produce high-quality work with minimal supervision.
required
Flexibility to operate and self-driven to excel in a fast-paced environment.
required
Highly organized, with excellent time management skills.
required
Detail oriented with excellent follow-up practices.
required
Knowledge
Description
Proficiency
Required/Preferred
Strong intermediate knowledge of PC troubleshooting technical skills (Windows OS).
intermediate
required
Strong intermediate knowledge and understanding of network concepts.
intermediate
required
Strong intermediate knowledge of MAC OS
intermediate
preferred
